Free Level 2 Customer Service for Hospitality Course. Study online, at your own pace, without travelling to a centre. This free customer service for hospitality course is government-funded for eligible adults. You study when it suits you, with tutor support available throughout. The course covers the skills and knowledge needed to deliver excellent customer service in hospitality settings. It typically runs over around 12 months. This is a strong foundation for a customer service for hospitality qualification that employers in hotels, restaurants, and catering recognise.
Who this course is for
Adults
Entry requirements
https://grimsby.ac.uk/courses/engineering/
What you will learn
You'll understand what excellent customer service looks like in hospitality environments.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and difficult situations.
You'll understand the importance of teamwork in delivering good service.
You'll learn about health, safety, and hygiene responsibilities in hospitality settings.
You'll develop knowledge of how to meet and exceed customer expectations.
How you will learn
You study entirely online, working through course materials at your own pace. Assessment is through written assignments and knowledge-based tasks that you complete and submit online. A tutor reviews your work and gives feedback. You do not need to attend any classes or sit an exam in person.
What you will need to bring
The centre will provide most materials. TEC Partnership will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor, handling guest queries in hotels or restaurants.
Front of House Assistant, welcoming and serving customers in hospitality venues.
Hotel Receptionist, managing bookings and guest experience.
Restaurant Host, coordinating customer flow and service standards.
Café or Bar Team Member, delivering consistent customer service day to day.
Retail Customer Service Assistant, applying hospitality service skills in a shop setting.
What you could study next
Level 3 Certificate in Hospitality Supervision and Leadership: moves you toward supervisory roles in hotels, restaurants, and catering.
Level 2 NVQ Certificate in Hospitality Services: a practical, work-based qualification that complements this knowledge-based course.
Level 3 Award in Food Safety in Catering: useful if you want to move into kitchen or food service management roles.
