Free Level 2 Customer Service Course. Study online, at your own pace, without travelling to a centre. This free customer service course is open to adults aged 19 or over who have lived in the UK for three or more years. You study over around six months, fitting learning around your other commitments. The course covers the principles of customer service, including how to meet customer needs, handle complaints, and communicate effectively. You'll finish with a TQUK Level 2 Certificate in Principles of Customer Service.
Who this course is for
Aged 19+, lived in the UK 3+ years
Entry requirements
Aged 19+, lived in the UK 3+ years
What you will learn
You'll understand what good customer service looks like and why it matters to organisations.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and difficult situations.
You'll understand the importance of customer loyalty and how businesses build it.
You'll learn how to follow organisational procedures when dealing with customers.
You'll develop knowledge of equality, diversity, and inclusion in customer-facing roles.
How you will learn
This is an online course you complete in your own time. You work through learning materials at a pace that suits you. Assessment is through written assignments and knowledge-based questions submitted online. There are no exams to sit in person. Stockton Learning and Skills Service will guide you through the process and let you know what to submit and when.
What you will need to bring
The centre will provide most materials. Stockton Learning and Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor: handling enquiries by phone, email, or chat
Retail assistant: serving customers on the shop floor or at a till
Call centre agent: supporting customers in an inbound or outbound team
Receptionist: first point of contact in an office or business
Sales support assistant: helping sales teams with customer queries
Helpdesk operator: resolving issues for customers or internal staff
Client services coordinator: managing accounts and customer relationships
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward team leader or supervisory roles.
Level 2 or Level 3 Business Administration Qualification: broadens your skills if you want to move into office-based or support roles.
Level 3 Team Leader or Supervisor Apprenticeship: a strong next step if you're ready to manage a customer service team.
