Free Level 2 Customer Service Course. Study online, at your own pace, over 26 weeks. This free customer service course fits around work, family, or other commitments, with no need to travel to a centre. You'll build a solid understanding of customer service principles, including how to communicate with customers, handle complaints, and meet service standards. The course is free if you're 16 to 18 years old. If you're 19 or over, fees may apply.
Who this course is for
UCS College Group offers a wide range of courses across its four colleges and also offsite.
Courses cover many areas and can be used for different purposes
such as furthering personal development and career opportunities.
They can also be for recreational purposes. For individual
course details please refer to the college website or E-mail [email protected]
Entry requirements
Entry Requirements vary depending on the course, please refer to the college website or E-mail [email protected] for details.
What you will learn
You'll understand what good customer service looks like and why it matters to organisations.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and difficult situations.
You'll understand the importance of customer needs and how to respond to them.
You'll learn about legislation and regulations relevant to customer service roles.
You'll develop knowledge of how to work effectively within a customer service team.
How you will learn
You'll study online through written materials and activities you complete in your own time. Assessment is through assignments and written tasks that you submit to your tutor. There are no exams. You'll have an initial assessment before you start so the course can be matched to the right level for you. University Centre Somerset will confirm how to access your learning materials and how to submit your work.
What you will need to bring
The centre will provide most materials. University Centre Somerset will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers
Call Centre Agent: supporting customers by phone or online chat
Retail Assistant: serving customers and maintaining service standards in shops
Receptionist: first point of contact in offices, clinics, or hotels
Client Services Coordinator: managing client relationships in business settings
Sales Support Administrator: assisting sales teams with customer-facing tasks
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 3 Business Administration Qualification: broadens your skills across customer service, administration, and communication.
Level 2 or 3 Sales Qualification: useful if you want to move into a sales or account management role.
These qualifications build on your Level 2 Customer Service Certificate and can open doors to more senior positions.
