Level 2 Customer Service Course. Study online, at your own pace, in your own time. The course is fully funded regardless of your age, so there are no fees to pay. You'll cover the principles of customer service, including how to meet customer needs, handle complaints, and communicate professionally. The course takes around 12 weeks to complete. It suits people already working in customer-facing roles and those looking to move into them. Earn a TQUK Level 2 customer service qualification at the end.
Who this course is for
This qualification is ideal for anyone who is currently working in a customer-facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.
What you will learn
You'll learn the principles of customer service and why they matter to businesses.
You'll understand how to identify and meet customer needs and expectations.
You'll develop skills for communicating clearly and professionally with customers.
You'll learn how to handle customer complaints and resolve problems effectively.
You'll understand how to maintain a positive customer experience across different situations.
You'll learn about legislation and regulations relevant to customer service roles.
How you will learn
You'll study entirely online, working through course materials at a pace that suits you. Assessment is based on written assignments and knowledge-based questions that you complete and submit online. There are no exams to sit in person. You'll have access to your learning materials throughout the course and can study around your existing commitments.
What you will need to bring
The centre will provide most materials. The Childcare Company will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers
Call Centre Agent: supporting customers by phone or online chat
Retail Sales Assistant: serving customers and processing transactions in store
Receptionist: welcoming visitors and managing front-of-house communications
Client Services Coordinator: managing relationships and queries for business clients
Help Desk Operative: providing first-line support to customers or staff
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 3 Team Leader or Supervisor Apprenticeship: a work-based route into managing a customer service team.
Level 2 or 3 Business Administration Qualification: broadens your skills if you want to move into office or operations roles.
