Level 2 Customer Service Course in Darlington. Classes run at Darlington College, full-time during the day. If you're 16 to 18 years old, this customer service course may be free. If you're 19 or over, fees may apply. Call Darlington College's Student Services Team on 01325 503030 to find out more. The course runs for 34 weeks and covers the knowledge you need to work in customer service roles across a range of environments. You'll need four GCSEs at grade D-E or above, including English, or a relevant Level 1 qualification.
Who this course is for
This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.
Entry requirements
4 GCSEs grades at 3 points or D-E including GCSE English or an appropriate Level 1 qualification in the relevant area and a satisfactory school report.
What you will learn
You'll understand what good customer service looks like and why it matters to organisations.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries, complaints, and difficult situations.
You'll develop knowledge of legislation and regulations relevant to customer service.
You'll learn how to work as part of a team to deliver consistent service.
You'll understand how to use different communication channels, including phone, email, and face-to-face.
How you will learn
This is a classroom-based course at Darlington College. You'll learn through taught sessions, group activities, and written assignments. Assessment is through knowledge-based tasks and written assessments that test your understanding of customer service principles. There are no exams in a traditional sense. Your work is assessed against the requirements of the NCFE qualification.
What you will need to bring
The centre will provide most materials. Darlington College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handling customer queries by phone, email, or in person.
Retail Sales Assistant. Supporting customers on the shop floor or at the till.
Call Centre Agent. Managing inbound or outbound customer calls.
Receptionist. First point of contact in offices, clinics, or hotels.
Customer Support Representative. Resolving issues for customers online or by phone.
Client Services Administrator. Supporting account management and customer communications.
What you could study next
Level 3 Certificate or Diploma in Customer Service. Builds on your Level 2 knowledge and prepares you for supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification. Broadens your skills into office and admin work, which often overlaps with customer-facing roles.
Level 3 Team Leader or Supervisor Apprenticeship. A work-based route into managing a customer service team.
