Free Level 2 Customer Service Course. Study online, at your own pace, fitting learning around your other commitments. The course runs over 25 weeks and covers the key areas that make customer service work well, including communication skills and handling customer information. You'll build a solid understanding of what good customer service looks like in practice. This is a free customer service course for adults who want a recognised qualification without attending a classroom.
Who this course is for
This TQUK qualification is suitable for anyone interested and hoping for career progression or employment opportunities in customer services. This nationally recognised course will allow you to develop your existing skills and gain knowledge of key areas that contribute to efficient customer service, such as communications and handling customer information.
Entry requirements
Please see our website for full details
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll understand how to handle customer information accurately and responsibly.
You'll explore what makes customer service effective in different situations.
You'll develop knowledge of how to manage customer expectations.
You'll learn how to deal with complaints and difficult interactions.
You'll understand the principles behind good customer care in a business context.
How you will learn
You'll study online through written learning materials and activities. Assessment is through assignments and knowledge-based tasks completed online. There are no exams to sit in person. You work through the course at your own pace and submit your work digitally. BCoT will confirm the full details of the assessment process before you start.
What you will need to bring
The centre will provide most materials. BCoT will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers
Call Centre Agent: supporting customers by phone or online chat
Retail Sales Assistant: serving customers and processing transactions in store
Reception and Front-of-House Staff: first point of contact in offices or venues
Customer Support Representative: responding to queries via email or live chat
Client Services Coordinator: managing relationships and requests for business clients
What you could study next
Level 3 Diploma in Customer Service: deepens your knowledge and is suited to supervisory or team leader roles in customer-facing work.
Level 2 or Level 3 Business Administration Qualification: broadens your skills into office and administrative roles, which often sit alongside customer service work.
Level 3 Team Leader or Supervisor Apprenticeship: a practical route into managing a customer service team.
