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Free Level 2 Business Admin Course Online – ELATT

CostFREE
Duration20 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 2 Business Administration Course. Study online. You can work through the course at your own pace, which makes it easier to fit around work, family, or other commitments. Over 20 weeks, you'll develop practical office skills including communication, IT, customer service, and document handling. This free business administration course for adults is open to those aged 19 and over. You'll need English at Level 1 (Functional Skills, GCSE, ESOL or equivalent) and basic IT skills to join. A short assessment at enrolment confirms you're at the right level.

Who this course is for

Adults 19+

Entry requirements

  • English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
  • IT: Basic Skills
  • Please bring your prior qualification certificates with you to your first Assessment meeting.
  • If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process at elatt.org.uk/about/our-training

What you will learn

  • You'll handle business documents, records, and correspondence accurately.
  • You'll use IT tools and software common in office environments.
  • You'll communicate professionally in written and verbal workplace contexts.
  • You'll support customer service processes and respond to queries.
  • You'll manage your time and organise tasks to meet deadlines.
  • You'll understand how business administration functions within an organisation.
  • You'll apply organisational and planning skills to everyday admin tasks.

How you will learn

You'll study online, working through course materials at your own pace. Assessment is through a combination of written assignments, practical tasks, and portfolio evidence that you submit digitally. Your work is assessed against the City and Guilds Diploma criteria. If you don't hold prior qualification certificates, you'll complete a short English and IT assessment before the course begins so your starting point can be confirmed.

What you will need to bring

Bring any prior qualification certificates to your first assessment meeting. If you don't have them, Elatt will ask you to complete a short English and IT assessment instead. Elatt will confirm anything else you need before you start.

Where next

Jobs you could do

  • Administrator: general office support across most sectors.
  • Receptionist: front-of-house admin and visitor management.
  • Office coordinator: organising schedules, documents, and communications.
  • Data entry clerk: accurate input and maintenance of business records.
  • Customer service advisor: handling queries and supporting clients.
  • PA or executive assistant: supporting managers with day-to-day admin.
  • Accounts administrator: processing invoices and financial records.

What you could study next

A Level 3 Diploma in Business Administration is the natural next step, covering more complex responsibilities and management-level tasks. From there, you could move into a Level 3 or Level 5 CIPD qualification if you're interested in HR, or a CMI management qualification if you want to move into team leadership. AAT qualifications are worth considering if finance and accounts administration appeals to you.

Apply on elatt.org.uk →
Apply now →

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