Level 2 Business Administration Course. Work-based training at your workplace. You learn on the job, building skills directly in your administration role over 12 months. To join, you must be employed in an administration role. The course covers communication, document production, managing your own performance, and developing working relationships with colleagues. You choose optional units that match your specific job responsibilities. This is a City and Guilds level 2 business administration qualification, and it's a solid step toward a Level 3 or into related fields such as HR or customer service.
Who this course is for
Do you work in an office environment or are you considering a career in the business world? This Apprenticeship will help you achieve a professional standard in your work and start you on a career in business administration.
Entry requirements
Workplace delivery. You must be employed in an administration role to be able to demonstrate the required standard of competence.
What you will learn
You'll develop communication skills in a business environment
You'll understand how employer organisations are structured and operate
You'll learn the principles of providing administrative services
You'll produce and manage business documents and information
You'll manage your own performance and professional development
You'll build effective working relationships with colleagues
You'll develop a range of business skills through optional units matched to your job role
How you will learn
All assessment takes place in your workplace. Your assessor uses a mix of methods covering both theory and practical elements. Evidence is collected and stored in an e-portfolio. You'll attend scheduled meetings with your assessor to review progress and plan next steps. The optional units are selected to reflect the work you actually do, so your evidence comes directly from your role.
What you will need to bring
The centre will provide most materials. Heart of Yorkshire Education Group will confirm anything else you need before you start.
Where next
Jobs you could do
Business Administrator: coordinating office operations and admin processes
Administrative Assistant: supporting teams with day-to-day business tasks
Office Coordinator: managing schedules, correspondence, and records
Data Entry Clerk: maintaining accurate business records and databases
Receptionist: front-of-house admin and communication duties
Team Secretary: providing administrative support to a specific team or manager
What you could study next
Level 3 Diploma in Business Administration: the natural next step if you want to take on more responsibility or move into supervisory roles.
Level 3 Diploma in Human Resources: a route into HR if you discover an interest in people management through your admin work.
Level 3 Diploma in Customer Service: relevant if your role has a strong customer-facing element.
