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Free Level 1 Customer Service Training Online – Northallerton Adult Learning and Skills Service

CostFREE
Duration4 hours
LevelLevel 1
DeliveryOnline
StartFlexible
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 1 Customer Service Course. Study online at your own pace. This short course takes around 4 hours to complete, so it fits easily around work or other commitments. You'll build your knowledge of listening to customers and solving problems. The course covers the core skills that support a customer-facing role. It's a free customer service course for adults aged 19 or over who meet the funding eligibility criteria.

Who this course is for

This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.

Entry requirements

To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.

What you will learn

  • You'll learn how to listen to customers effectively and understand their needs.
  • You'll explore how to handle customer problems and find solutions.
  • You'll understand what good customer service looks like in a workplace setting.
  • You'll develop knowledge of how to communicate clearly with customers.
  • You'll learn how to maintain a positive and professional approach when dealing with customers.

How you will learn

You study online and work through the course material at your own pace. Assessment is based on the knowledge you build as you progress through the course. You complete the course online without needing to travel to a centre.

What you will need to bring

The centre will provide most materials. Northallerton Adult Learning and Skills Service will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handles customer queries by phone, email, or in person.
  • Retail Assistant. Supports customers on the shop floor or at the till.
  • Call Centre Agent. Responds to customer calls and resolves issues.
  • Receptionist. First point of contact for visitors and callers.
  • Sales Assistant. Helps customers find products and completes transactions.
  • Help Desk Operative. Provides first-line support to customers or staff.

What you could study next

A Level 1 customer service qualification is a starting point. You could move on to a Level 2 Certificate or Diploma in Customer Service to deepen your knowledge and improve your job prospects. From there, a Level 3 qualification in customer service or business administration opens doors to team leader and supervisory roles. Some learners also progress into sales, business development, or contact centre management qualifications.

Apply on northyorks.gov.uk →
Apply now →

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