Free Level 1 Customer Service Training in Solihull

Name: Free Level 1 Customer Service Training in Solihull
Availability: InStock

CostFREE

Duration1 year

LevelLevel 1

DeliveryClassroom based

Start1 Sep 2027

Study modeFull-time

AttendanceDaytime

Awarding body

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About this course

Free Level 1 Business Course in Solihull. Classes run at Solihull College And University Centre, full-time during the day. The course runs for one year and covers customer service across retail, hospitality, events, and travel. You'll explore how different service industries work, take part in practical activities, and complete a work experience placement. This free business course gives you a grounding in the sector and a recognised business qualification to take forward. Entry requires at least two GCSE grades E or above, including English, plus a successful interview.

Who this course is for

If you are interested in exploring a potential career in a customer service faced industry, this one-year course is for you. Customer Service at level 1 can give you access to work experience and an insight into how the various service industries work. As part of the course, you will undertake lots of practical activities and specialisms.

Once you have completed this course you will have gained an overview of the sector, explored various service industries such as Retail, Hospitality, Events and Travel and be fully aware of the potential career pathways you could follow.

Completion of this will allow you to progress to a Level 2 course and further increase your prospects.

During the programme you will develop your knowledge in:

Working in a customer service environment
Communicating in a Customer Service environment
Dealing with customer queries, requests and problems
Managing your time and workload
Making telephone calls
Teamwork
Working in a safe environment

Entry requirements

2 Grade E/2's or above one of which must be English, a successful Interview and suitable references.

Good levels of English and Maths are important for your success in your course, your chosen vocation and life. If you haven't achieved an A*/1 - C/4 grade in English or Maths at GCSE, or a Level 2 Functional Skill, you will also be working towards a qualification in English or Maths at a level that will enable you to progress towards these grades.

What you will learn

You'll develop knowledge of working in a customer service environment
You'll practise communicating with customers in different situations
You'll learn how to handle customer queries, requests, and problems
You'll build skills in managing your time and workload
You'll practise making professional telephone calls
You'll work as part of a team and understand safe working practices
You'll gain an insight into retail, hospitality, events, and travel industries
You'll apply your skills during a work experience placement

How you will learn

Learning is classroom-based and includes practical activities, assignments, and portfolio building. You'll build a portfolio of evidence for each unit, covering presentations, practical tasks, planning, creating, role plays, and discussions. Guest speakers from the industry visit the course, and you'll go on visits to local businesses. You'll also complete a work experience placement as part of the programme.

What you will need to bring

The centre will provide most materials. Solihull College And University Centre will confirm anything else you need before you start.

Where next

Jobs you could do

Customer Service Advisor: handling queries and supporting customers day to day
Retail Assistant: serving customers and managing stock on the shop floor
Hospitality Assistant: supporting front-of-house teams in hotels or restaurants
Events Assistant: helping to organise and run events
Travel Agent Assistant: advising customers on travel bookings and arrangements
Receptionist: welcoming visitors and managing enquiries at a front desk

What you could study next

Level 2 Diploma in Customer Service: the natural next step, building on what you've covered and strengthening your prospects in customer-facing roles.
Level 2 Functional Skills in English or Maths: if you're working toward these alongside the course, completing them opens doors to further study and employment.
Level 2 qualifications in Retail, Hospitality, or Events: sector-specific routes if you've found an industry you want to focus on.

Apply on solihull.ac.uk →