Free Level 1 Customer Service Training in Redditch
CostFREE
Duration49 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 1 Customer Service Award Course in Redditch. Classes run at Workpays Redditch, during the day with flexible scheduling. The course covers the knowledge and understanding needed to work in a customer service role, including the types of jobs involved and how to work effectively in that environment. You'll need a good understanding of English at Level 1, though you don't need a formal qualification to prove it. The course runs for around 49 hours in total.
Who this course is for
This course is designed for people looking to work in a customer service role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.
Entry requirements
A desire to work within the customer service industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.
What you will learn
You'll understand what customer service involves and why it matters to businesses.
You'll explore the different types of customer service roles and the tasks they include.
You'll learn how to communicate effectively with customers.
You'll understand how to handle customer queries and complaints.
You'll learn how to work professionally within a customer service environment.
You'll develop an understanding of the standards and behaviours expected in customer-facing roles.
How you will learn
You'll learn through classroom-based sessions at Workpays Redditch. The course uses a flexible daytime timetable. Assessment for the Pearson Edexcel BTEC Award is based on assignments and knowledge tasks completed during the course. There are no formal written exams.
What you will need to bring
The centre will provide most materials. Workpays Redditch will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers by phone, email, or in person.
Retail Sales Assistant: serving customers and processing transactions on the shop floor.
Call Centre Agent: managing inbound or outbound customer calls.
Receptionist: greeting visitors and managing front-of-house communications.
Contact Centre Operator: supporting customers across multiple channels.
Customer Support Representative: resolving issues and providing product or service information.
What you could study next
Level 2 Certificate in Customer Service: builds on this Award and develops more detailed knowledge of customer service practice.
Level 2 Diploma in Customer Service: a fuller qualification suited to those moving into a permanent customer service role.
Level 2 Functional Skills in English or Maths: supports applications for further training or employment where employers ask for GCSE-equivalent qualifications.
