Free Level 1 Customer Service Training in Grays

Name: Free Level 1 Customer Service Training in Grays
Availability: InStock

CostFREE

Duration32 weeks

LevelLevel 1

DeliveryClassroom based

Start24 Sep 2026

Study modePart-time

AttendanceDaytime

Awarding body

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About this course

Free Level 1 Business Course in Grays. Classes run at Thurrock Adult Community College, part-time during the day. The course runs over 32 weeks, so you can fit study around other commitments. Before you start, you'll attend a Meet The Team session at the college to make sure the course is right for you. You can book by emailing [email protected] or calling 01375 372476. This free business course for adults covers customer service knowledge and practical skills, preparing you for roles such as Customer Service Advisor.

Who this course is for

"Develop your skills to work in the customer service industry.

At this level, you will develop your knowledge and demonstrate your customer service skills.

Prior to the course, you will need to come in to Meet The Team - these sessions could last 3 hours. You will need to book a session by emailing [email protected] or calling 01375 372476."

Entry requirements

"You must have good skills/knowledge at the previous level.

You will need to come in to Meet The Team - these sessions could last 3 hours. �You will need to book a session via the enrolment button on our website, or by calling 01375 372476."

What you will learn

You'll develop your knowledge of customer service principles and practices.
You'll learn how to communicate effectively with customers.
You'll understand how to handle customer queries and complaints.
You'll build awareness of how businesses meet customer needs.
You'll demonstrate customer service skills in realistic situations.

How you will learn

You'll learn through classroom-based sessions at Thurrock Adult Community College. Assessment is through practical tasks and written work that show your customer service knowledge and skills. Your progress is assessed throughout the course rather than in a single final exam.

What you will need to bring

The centre will provide most materials. Thurrock Adult Community College will confirm anything else you need before you start.

Where next

Jobs you could do

Customer service advisor: front-line support in retail, utilities, or finance
Call centre agent: handling inbound customer calls and queries
Retail sales assistant: serving customers and processing transactions
Receptionist: welcoming visitors and managing enquiries
Admin assistant: supporting office teams with customer-facing tasks

What you could study next

Level 2 Certificate in Customer Service: builds on your Level 1 skills and is recognised by employers for customer-facing roles.
Level 2 Diploma in Business Administration: broadens your business qualification into office and admin work.
Level 2 Functional Skills in English or Maths: strengthens the core skills many employers and further courses ask for.

Apply on courses.thurrockglobal.net →