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Level 3 Customer Service Training in Wakefield

Cost£3,600
Duration15 months
LevelLevel 3
DeliveryWork based
StartFlexible
Awarding bodyCity & Guilds awarding body
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About this course

Level 3 Customer Service Specialists Course. Work-based training at your workplace. You study while working in a customer-facing role, so everything you learn applies directly to your job. The programme is tailored to your role and working methods, with an assessor working alongside you throughout. This level 3 customer service specialists qualification covers the skills needed to move into team leader, supervisory, or assistant management positions. The course typically takes 15 months to complete.

Who this course is for

This course is ideal for those who would like to work in a Customer Service focused environment or for anyone already working in the sector. This qualification can equip learners with the skills to enable them to further their career in the roles of team leader, assistant office manager or supervisory role in the Customer Service sector. The programme will be tailored to suit your job role and working methods and will highlight areas for development.

You will work with an assessor who will guide you through your programme of learning to produce a portfolio of evidence using e-portfolio, within your workplace.

Entry requirements

Workplace delivery. You should be working in a role that corresponds with the study programme and have sufficient customer interaction in your role.

What you will learn

  • You'll develop skills in handling complex customer queries and complaints professionally.
  • You'll learn how to build and maintain strong customer relationships.
  • You'll understand how to monitor and improve customer service performance.
  • You'll develop knowledge of team leadership and supervisory responsibilities within a customer service setting.
  • You'll learn how to adapt your communication style to different customers and situations.
  • You'll identify areas for your own professional development and act on them.

How you will learn

You learn on the job, in your existing customer service role. An assessor will work with you directly, observing your practice and reviewing evidence from your day-to-day work. Assessment is built around what you actually do at work, so you are not required to attend a classroom. Your programme is tailored to your specific job role and working methods.

What you will need to bring

The centre will provide most materials. Heart of Yorkshire Education Group will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries, complaints, and accounts for customers.
  • Customer Service Team Leader: supervising a front-line customer service team.
  • Assistant Office Manager: supporting day-to-day operations in an office environment.
  • Customer Experience Coordinator: improving service processes and customer satisfaction.
  • Contact Centre Supervisor: leading a team in a call or contact centre.
  • Client Relations Officer: managing ongoing relationships with business clients.

What you could study next

  • Level 4 Diploma in Customer Service: deepens management and strategic customer service skills for senior roles.
  • Level 3 or 4 Team Leader or Supervisor Apprenticeship Standard: builds on supervisory skills gained in this qualification.
  • Level 5 Management and Leadership Diploma (CMI or ILM): a natural step if you move into a management role after gaining supervisory experience.
Apply on heartofyorkshire.ac.uk →
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