Level 3 Customer Service Training in Hayle

Name: Level 3 Customer Service Training in Hayle
Price: 1265 GBP
Availability: InStock

Cost£1,265.00

Duration8 months

LevelLevel 3

DeliveryBlended learning

StartFlexible

Study modePart-time

AttendanceDaytime

Awarding body

Apply now →

About this course

Level 3 Customer Service Specialists Course in Hayle. Classes run at Dynamo Healthcare Training, blending part-time daytime sessions at the centre with online study. You'll need a Level 2 in customer service or equivalent to join. This level 3 customer service specialists qualification is aimed at people working in, or moving into, specialist customer service roles. You'll develop skills in handling complex queries, managing escalated complaints, influencing service improvements, and supporting colleagues. The course runs over 8 months part-time. It can be funded through an Advanced Learner Loan.

Who this course is for

The Diploma for Customer Service Specialists are for learners working in, or intending to work in, a customer service specialist job role.

Their key responsibilities will include: acting as a referral point for dealing with more complex or technical customer requests, complaints, and queries; being an escalation point for complicated or ongoing customer problems; influencing change and improvements in service; sharing their knowledge and experience with others to support the development of their colleagues.

Entry requirements

You must hold a level 2 in customer services or equivalent

What you will learn

You'll handle complex and technical customer requests that go beyond frontline support.
You'll manage escalated complaints and ongoing customer problems through to resolution.
You'll identify opportunities to improve customer service processes and influence change.
You'll share knowledge and experience with colleagues to support their development.
You'll apply specialist product or service knowledge to resolve difficult queries.
You'll communicate professionally across a range of channels and customer situations.
You'll analyse customer feedback and use it to recommend service improvements.

How you will learn

Learning is blended. You'll study online in your own time and attend sessions at the centre during the day. Assessment is through a portfolio of evidence drawn from your workplace or realistic work activities, showing how you apply your skills in practice. You'll also complete written assignments and knowledge-based assessments that cover the core units of the Diploma.

What you will need to bring

The centre will provide most materials. Dynamo Healthcare Training will confirm anything else you need before you start.

Where next

Jobs you could do

Customer Service Advisor: handling complex queries and escalations in a specialist role.
Customer Experience Manager: overseeing service quality and team performance.
Contact Centre Team Leader: leading a team of frontline customer service agents.
Client Relations Specialist: managing key accounts and long-term client relationships.
Complaints Handler: resolving escalated and sensitive customer complaints.
Customer Success Manager: supporting customers to get the most from a product or service.

What you could study next

Level 4 Diploma in Customer Service Management: a natural next step if you want to move into a management or strategic role.
Level 3 or 4 BTEC Business qualifications (Pearson): broaden your understanding of business operations alongside customer service.
Chartered Institute of Marketing (CIM) qualifications: useful if your customer service role moves toward marketing or client engagement.

Apply on dynamo-training.co.uk →