Level 2 Information, Advice or Guidance Course. Study online at your own pace, so you can fit learning around your work and other commitments. The course is designed for people working in roles where giving information, advice or guidance is part of the job, or for those looking to move into that kind of work. You'll complete an initial assessment in maths and English to confirm the course is the right fit. The course takes around 120 hours to complete. A fee applies, covering registration and examination costs.
Who this course is for
The NCFE Level 2 Certificate in Information, Advice or Guidance
has been accredited by the qualifications regulators for England,
Wales and Northern Ireland1
and is part of the Qualifications and
Credit Framework (QCF).
This qualification is suitable for those working or looking to work in a
range of roles where the provision of information, advice or
guidance is a requirement.
Entry requirements
Initial Assessment in maths and English will be conducted to ensure suitability of learner.
What you will learn
You'll understand the principles behind giving information, advice or guidance to clients.
You'll learn how to communicate clearly and effectively with people seeking support.
You'll develop skills in listening and questioning to identify what clients need.
You'll explore the boundaries of your role and when to refer clients elsewhere.
You'll learn how to keep accurate records of advice and guidance interactions.
You'll understand equality, diversity, and inclusion as they apply to IAG work.
You'll learn how to signpost clients to relevant services and resources.
How you will learn
You'll study online, working through course materials at your own pace. Assessment is through written assignments and portfolio evidence that you build up as you progress. Your work is submitted online and assessed against the requirements of the NCFE Level 2 Certificate in Information, Advice or Guidance. The initial assessment in maths and English takes place before you start, to confirm the course is suitable for your current level.
What you will need to bring
The centre will provide most materials. RACPD Salisbury Old Fire Station will confirm anything else you need before you start.
Where next
Jobs you could do
Information and advice worker, supporting clients in community or charity settings
Guidance adviser, helping people access employment or training
Careers adviser, working in schools, colleges, or employment services
Benefits adviser, supporting people to understand their entitlements
Housing adviser, providing guidance on housing options and rights
Welfare rights officer, advising on benefits and financial support
Employment support worker, helping clients into work or training
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the next step if you want to take on more complex casework or move into a senior IAG role.
Level 3 Certificate in Careers Information and Advice: relevant if you want to specialise in careers guidance work.
Level 4 Diploma in Career Information and Advice: for those aiming toward a professional career guidance role.
