Level 2 Information, Advice or Guidance Course. Study online at your own pace over 21 weeks. This level 2 information, advice or guidance qualification covers the core skills needed to give effective support to others. You'll study signposting, referrals, record keeping, confidentiality, and communication and listening techniques. The knowledge is transferable across many sectors, so it suits a wide range of roles. There are no formal entry requirements, though you'll need to show three years of UK or EU residency and a good level of English.
Who this course is for
By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication or listening techniques. This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
Entry requirements
There are no formal entry requirements, but you will need to provide evidence that you have been a resident of the UK or EU for the past three years and aged 19 plus . You would also need a good level of English in order to understand the course materials and complete the course.
What you will learn
You'll understand the principles of giving effective information, advice or guidance
You'll learn how to signpost people to the right services and make appropriate referrals
You'll develop skills in active listening and professional communication
You'll understand confidentiality and when and how to apply it
You'll learn how to maintain accurate records in an IAG context
You'll explore the boundaries and responsibilities of an IAG role
How you will learn
You'll study online, working through course materials at a pace that suits you. Assessment is based on written assignments and knowledge tasks completed online. You do not need to attend a classroom or sit a formal exam. Work is submitted digitally and assessed against the NCFE qualification requirements.
What you will need to bring
The centre will provide most materials. Sandwell Adult and Family Learning Service will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker, helping people navigate services and options
Information and guidance officer in a community or charity setting
Employment adviser supporting people back into work
Housing support worker providing information on tenancy and benefits
Careers adviser assistant in a school or college
Customer support adviser in a public sector organisation
Welfare benefits adviser in a local authority or charity
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the natural next step if you want to take on more complex casework or move into a senior IAG role.
Level 3 Certificate in Careers Information and Advice: suited to those moving toward a careers adviser role in education or employment settings.
Level 4 Diploma in Career Guidance and Development: for those aiming at professional-level guidance work.
