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Level 2 Information, Advice and Guidance Course Online – Independent Training Services

CostFREE
Duration12 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
Apply now →

About this course

Level 2 Information, Advice or Guidance Course. Study online at your own pace over 12 weeks. It's free for some learners, and fees may apply for others. This information, advice or guidance qualification covers how to give effective support to customers, clients, and colleagues. You'll study signposting, referrals, record keeping, confidentiality, and communication and listening techniques. The course suits anyone who provides or wants to provide guidance on a professional level. There are no specific entry requirements.

Who this course is for

This course will help candidates gain an in-depth understanding of the key areas associated with providing effective information, advice and guidance to customers, clients and colleagues.

By the end of this course, students will have an in-depth understanding of the key areas associated with providing effective information, advice and guidance, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.

Benefits of this course include: Study from anywhere, at any time. Gain an accredited level 2 qualification. Nationally recognised. Access to an award-winning e-learning platform. Unlimited support from qualified tutors. Receive a digital e-certificate upon completion.

Entry requirements

There are no specific entry requirements. It is ideal for anyone who would like to provide information, advice or guidance on a professional level. This course is suitable for applicants 14 and over.

What you will learn

  • You'll understand the principles of providing effective information, advice, and guidance.
  • You'll learn how to signpost clients to the right services and make appropriate referrals.
  • You'll develop communication and active listening techniques for guidance work.
  • You'll understand confidentiality and data protection in an advice or guidance setting.
  • You'll learn how to keep accurate records of guidance interactions.
  • You'll understand the boundaries of your role and when to refer clients elsewhere.

How you will learn

You study entirely online, working through course materials at a pace that suits you. Assessment is through written assignments and knowledge-based tasks completed online. You submit your work digitally and receive feedback from your assessor. There are no exams. You can fit study around your existing commitments.

What you will need to bring

The centre will provide most materials. Independent Training Services will confirm anything else you need before you start.

Where next

Jobs you could do

  • Information and guidance worker: supporting clients to access services
  • Careers adviser: helping people plan their next steps
  • Employment adviser: supporting jobseekers in finding work
  • Benefits adviser: guiding clients through welfare entitlements
  • Community support worker: linking people to local services
  • Customer service adviser: handling enquiries and resolving issues
  • Housing support officer: advising tenants on housing options

What you could study next

  • Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the natural next step if you want to take on more complex casework or move into a senior advisory role.
  • Level 3 Certificate in Careers Information and Advice: relevant if you want to work specifically in careers guidance.
  • Level 4 Diploma in Career Information and Advice: for those aiming toward professional careers adviser status.
Apply on independenttrainingservices.co.uk →
Apply now →

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