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Level 2 Conflict Management Course in Bedworth

Cost£160.00
Duration1 day
LevelLevel 2
DeliveryWork based
StartFlexible
Awarding bodyHighfield Awarding Body awarding body

About this course

Level 2 Conflict Management Course. Work-based training at your workplace. This one-day conflict management qualification is designed for people in customer-facing roles, or anyone who works with the public or service users. You'll cover how to recognise the warning signs of conflict, how to de-escalate difficult situations, and how to protect yourself and others. The training is practical and focused on real workplace scenarios. It suits a wide range of sectors, from retail and hospitality to healthcare and security.

Who this course is for

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

What you will learn

  • You'll identify the causes and warning signs of conflict in the workplace.
  • You'll understand how communication affects the way conflict develops.
  • You'll apply techniques to de-escalate tense or aggressive situations.
  • You'll recognise the impact of conflict on individuals and organisations.
  • You'll describe your legal responsibilities when dealing with conflict.
  • You'll develop strategies to reduce the likelihood of conflict arising.

How you will learn

Training is delivered in your workplace over one day. Learning is practical and scenario-based, covering real situations you may encounter in your role. Assessment is through a short knowledge test or written questions, confirming you understand the key principles of conflict management. Your employer or a visiting trainer will coordinate the session.

What you will need to bring

The centre will provide most materials. PQMS Training will confirm anything else you need before you start.

Where next

Jobs you could do

  • Security officer: conflict management is a core requirement for the role.
  • Door supervisor: supports SIA licence training and front-line work.
  • Retail supervisor: managing difficult customer situations confidently.
  • Healthcare support worker: handling challenging behaviour in care settings.
  • Housing officer: dealing with disputes and difficult conversations.
  • Customer service team leader: supporting staff through conflict situations.
  • Transport operative: managing passenger-facing incidents calmly.

What you could study next

If you work in security, the Level 2 Award for Door Supervisors (SIA-linked) builds directly on this training. For healthcare or social care roles, a Level 2 or Level 3 Diploma in Health and Social Care covers conflict and safeguarding in more depth. Those moving into management may find a Level 3 Award in Leadership and Management useful for handling workplace conflict at a team level.

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