Free Level 2 Conflict Management Course in Middlesbrough. Classes run at IntoUniversity Middlesbrough over two days, part-time during the daytime. The course covers how to recognise, prevent, and respond to conflict situations. It suits anyone in a customer-facing role, working with the public, or dealing with service users. You'll explore why conflict arises and how to handle it calmly and effectively. The level 2 conflict management qualification is relevant across a wide range of sectors.
Who this course is for
This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
What you will learn
You'll understand the causes and triggers of conflict in customer-facing and public-facing situations.
You'll learn how to recognise early warning signs before a situation escalates.
You'll develop techniques for de-escalating conflict calmly and safely.
You'll explore communication strategies that help prevent disagreements from arising.
You'll understand your responsibilities when dealing with difficult situations at work.
You'll build awareness of how your own behaviour and body language affect conflict outcomes.
How you will learn
Learning takes place in the classroom over two days. You'll take part in group discussions, practical scenarios, and tutor-led sessions. Assessment is based on the activities and exercises completed during the course. There is no external exam.
What you will need to bring
The centre will provide most materials. IntoUniversity Middlesbrough will confirm anything else you need before you start.
Where next
Jobs you could do
Security officer: front-line role managing public safety and access
Retail supervisor: handling customer complaints and difficult interactions
Care assistant: supporting vulnerable people in sometimes challenging situations
Housing officer: dealing with tenant disputes and sensitive cases
Customer service adviser: resolving complaints in a professional setting
Receptionist or front-of-house staff: first point of contact in busy environments
Community support worker: working with individuals in complex circumstances
What you could study next
Level 3 Award in Conflict Management: a deeper study of conflict resolution for those moving into supervisory or management roles.
Level 2 Certificate in Security Operations: a step toward a career in security, building on conflict management skills.
Level 3 Award in Education and Training: useful if you want to train others in workplace conflict skills.
IOSH Working Safely: broadens your health and safety knowledge alongside conflict awareness.
