Free Level 2 Conflict Management Course in Hartlepool. Classes run at Triage Hartlepool over two days, part-time during the daytime. The course covers how to recognise, prevent, and respond to conflict situations. It suits anyone in a customer-facing role, working with service users, or dealing with members of the public. You'll learn practical techniques to handle difficult situations with greater skill. This free conflict management course for adults is a straightforward way to gain a recognised conflict management qualification without a long commitment.
Who this course is for
This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
What you will learn
You'll identify the causes and warning signs of conflict situations.
You'll understand how to de-escalate tension before it becomes a problem.
You'll learn communication techniques for dealing with difficult or aggressive behaviour.
You'll recognise how your own responses can affect a conflict situation.
You'll explore your responsibilities when managing conflict in a work setting.
You'll practise strategies for keeping yourself and others safe during incidents.
How you will learn
You'll attend classroom-based sessions over two days. Learning is delivered face to face, with group discussion and practical scenarios used to explore conflict situations. Assessment is based on the activities and knowledge checks completed during the course. There are no exams to sit outside of the classroom sessions.
What you will need to bring
The centre will provide most materials. Triage Hartlepool will confirm anything else you need before you start.
Where next
Jobs you could do
Security officer, monitoring access and responding to incidents
Retail supervisor, managing customer complaints and floor situations
Care assistant, supporting service users in challenging moments
Housing officer, handling disputes and difficult conversations with residents
Customer service advisor, dealing with complaints and difficult callers
Door supervisor, controlling entry and managing public-facing conflict
Support worker, working with vulnerable adults or young people
Receptionist or front-of-house staff in high-footfall environments
What you could study next
Level 2 Award in Door Supervision (SIA-linked) - if you want to move into licensed security work, this is the next step toward an SIA Door Supervisor licence.
Level 3 Award in First Aid at Work - a practical add-on for anyone working in public-facing or lone-working roles.
Level 2 Certificate in Customer Service - builds on your conflict management skills with broader service and communication training.
