Free Level 2 Conflict Management Course in Redcar. Classes run at Triage Redcar, part-time over two days. The course covers how to prevent conflict situations and how to respond when they do arise. It suits anyone in a customer-facing role, working with service users, or dealing with members of the public. You'll gain practical skills you can apply straight away at work.
Who this course is for
This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
What you will learn
You'll identify the causes and warning signs of conflict situations.
You'll understand how to de-escalate tension before it becomes a problem.
You'll learn how to communicate calmly and assertively under pressure.
You'll recognise the impact of conflict on individuals and organisations.
You'll develop strategies to manage difficult interactions safely and professionally.
How you will learn
Classes are delivered face-to-face at Triage Redcar over two days. Learning is classroom-based and interactive, covering real scenarios relevant to customer-facing and public-service roles. Assessment is through a short written or knowledge-based test completed during the course. No coursework or exams to prepare for at home.
What you will need to bring
The centre will provide most materials. Triage Redcar will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor, handling difficult customer interactions confidently.
Security officer, where conflict management training supports daily duties.
Care worker, managing challenging situations with service users.
Retail supervisor, supporting staff and customers in high-pressure moments.
Housing officer, dealing with tenants and resolving disputes.
Receptionist or front-of-house staff in healthcare or public services.
What you could study next
Level 3 Award in Conflict Management, for those moving into supervisory or team leader roles who need a deeper understanding of conflict resolution.
Level 2 Award in Door Supervision, if you're considering a career in security and want to work toward an SIA licence.
Level 3 Award in First Aid at Work, a practical next step for anyone working in public-facing or high-risk environments.
