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Free Level 2 Conflict Management Course in Darlington

CostFREE
Duration2 days
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyIndustry Certifications Qualifications awarding body
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About this course

Free Level 2 Conflict Management Course in Darlington. Classes run at Triage Darlington over two days. The course covers how to prevent conflict situations and how to respond when they do arise. It suits anyone in a customer-facing role, working with the public, or dealing with service users. You'll start with an initial assessment to confirm the level is right for you. This free conflict management course for adults runs part-time during the day.

Who this course is for

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

What you will learn

  • You'll identify the causes and triggers of conflict in customer-facing and public-facing situations.
  • You'll understand how to de-escalate tension before it becomes a conflict.
  • You'll learn how to communicate calmly and assertively under pressure.
  • You'll recognise the impact of conflict on individuals and organisations.
  • You'll develop strategies to manage and resolve difficult situations safely.
  • You'll understand your responsibilities and boundaries when responding to conflict.

How you will learn

The course is delivered in a classroom setting over two days. Learning is interactive and practical, covering real scenarios relevant to customer-facing and public-facing work. Assessment is typically through short written tasks or knowledge checks completed during the course. Triage Darlington will confirm the exact assessment format before you start.

What you will need to bring

The centre will provide most materials. Triage Darlington will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer service adviser - handle complaints and difficult interactions confidently.
  • Retail supervisor - manage challenging customer situations on the shop floor.
  • Care assistant - support service users in emotionally demanding environments.
  • Security officer - a useful foundation alongside further licence training.
  • Housing officer - deal with tenant disputes and sensitive conversations.
  • Receptionist or front-of-house staff - first point of contact in high-pressure settings.
  • Call centre agent - manage difficult callers professionally.

What you could study next

After completing your Level 2 conflict management qualification, you could move on to a Level 3 Award in Conflict Management for a deeper understanding of the subject. If you work in security, you may want to look at the Level 2 Award for Door Supervisors or the SIA Door Supervisor licence qualification. Those in health and social care could progress to a Level 3 Diploma in Health and Social Care, which builds on communication and people skills.

Apply on triage.net →
Apply now →

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