Free Level 2 Conflict Management Course in Rotherham. Classes run at CTS Training (Manvers - Rotherham), daytime, with a flexible study pattern. This free conflict management course is funded by the government through the ESFA. It covers how to recognise, prevent, and manage conflict situations safely and professionally. The course takes around 12 hours in total, making it one of the shorter conflict management qualifications available. You'll sit an initial assessment so the centre can confirm this is the right level for you.
Who this course is for
16-19 Years Old and 19-24 Years Old with an Education, Health Care Plan.
Entry requirements
***RECRUITING NOW for 2026/2027*** - Are you aged 16-19? Or 19-24 with an Education, Health Care Plan, have evidence that you legally reside in the UK, are you a school leaver who didnt quite get the grades when you left school at or before year 11 or sixth form or college? No matter how well you did prior, we can help you get where you want to be on a CTS Study Programme to help you gain the qualifications & confidence you may need for the future.
What you will learn
You'll identify the causes and warning signs of conflict in work and public settings.
You'll learn how to communicate calmly and assertively to de-escalate tense situations.
You'll understand the impact of conflict on individuals and organisations.
You'll recognise when and how to involve others, including security or emergency services.
You'll apply practical strategies to reduce the risk of conflict escalating.
You'll understand your legal responsibilities when dealing with conflict.
How you will learn
You'll learn through classroom-based sessions at the centre in Rotherham. Teaching is delivered face to face, with group discussion and scenario-based activities. Assessment for the Highfield Level 2 Award in Conflict Management is by a short written or multiple-choice test. The flexible study pattern means the centre can work with you on scheduling.
What you will need to bring
The centre will provide most materials. CTS Training (Manvers - Rotherham) will confirm anything else you need before you start.
Where next
Jobs you could do
Door supervisor. Entry-level security role in venues and retail.
Security officer. Patrol and access control in commercial settings.
Retail security guard. Loss prevention on the shop floor.
Housing support worker. Lone working with tenants in conflict situations.
Care worker. Supporting people in challenging or distressed states.
Customer service advisor. Handling difficult customer interactions face to face.
Youth worker. Working with young people in community or residential settings.
What you could study next
Level 2 Award for Door Supervisors (SIA-linked). If you want to work as a licensed door supervisor, you'll need an SIA Door Supervisor licence, which requires further regulated training beyond this Award.
Level 3 Award in First Aid at Work. Pairs well with security and public-facing roles.
Level 2 Certificate in Security Guarding. Broadens your options in the security sector.
Level 2 Functional Skills in English or Maths. Supports applications for further training or employment.
