Free Level 2 Conflict Management Course in Sheffield. Classes run at CTS Training Sheffield, during the day. This is a government-funded conflict management course for 16 to 19 year olds, and for 19 to 24 year olds with an Education, Health Care Plan. You'll learn how to recognise, manage, and de-escalate conflict situations. The course takes around 12 hours to complete. A level 2 conflict management qualification is useful in security, retail, healthcare, and many other customer-facing roles.
Who this course is for
16-19 Years Old and 19-24 Years Old with an Education, Health Care Plan.
Entry requirements
***RECRUITING NOW for 2026/2027*** - Are you aged 16-19? Or 19-24 with an Education, Health Care Plan, have evidence that you legally reside in the UK, are you a school leaver who didnt quite get the grades when you left school at or before year 11 or sixth form or college? No matter how well you did prior, we can help you get where you want to be on a CTS Study Programme to help you gain the qualifications & confidence you may need for the future.
What you will learn
You'll identify the causes and warning signs of conflict in everyday situations.
You'll understand how to communicate calmly and assertively under pressure.
You'll learn techniques to de-escalate tension before it becomes a serious incident.
You'll recognise the impact of conflict on individuals and organisations.
You'll understand your responsibilities and the legal boundaries around managing conflict.
How you will learn
You'll study in a classroom at CTS Training Sheffield. Learning is delivered face to face, with group activities and discussion to explore real conflict scenarios. Assessment is through a short written test or multiple-choice questions, as required by the Highfield specification.
What you will need to bring
The centre will provide most materials. CTS Training Sheffield will confirm anything else you need before you start.
Where next
Jobs you could do
Door supervisor, entry-level role requiring SIA licence after this qualification
Retail security officer, managing customer conflict on the shop floor
Care assistant, handling challenging behaviour in care settings
Customer service advisor, dealing with difficult customer situations
Receptionist or front-of-house staff, managing visitor conflict calmly
Housing support worker, working with tenants in dispute
What you could study next
Level 2 Award for Door Supervisors (SIA-linked) - the next step if you want to work in licensed security.
Level 3 Award in Education and Training - useful if you want to teach conflict management or train others in the workplace.
Level 2 Certificate in Security Operations - broadens your skills for a range of security roles.
