Free Level 2 Conflict Management Course. Study online at your own pace, fitting learning around your work and other commitments. The course typically takes one month to complete. No prior qualifications are needed to enrol. You'll study how to recognise, prevent, and manage conflict situations, building practical skills that apply across a wide range of working environments. This free conflict management course for adults is open to learners aged 19 and above.
Who this course is for
This qualification is suitable for learners aged 19 and above.
Entry requirements
There are no specific recommended prior learning requirements for this qualification.
What you will learn
You'll identify the causes and stages of conflict in workplace and public-facing settings.
You'll recognise warning signs that a situation may escalate.
You'll apply communication techniques to de-escalate conflict.
You'll understand your legal responsibilities when managing conflict.
You'll assess risk and make decisions under pressure.
You'll use strategies to protect your own safety and the safety of others.
How you will learn
You'll study online and work through course materials at your own pace. Assessment is based on written questions or a short test that checks your understanding of conflict management principles. You'll submit your work online. There are no specific prior learning requirements, and an initial assessment will confirm the course is the right level for you.
What you will need to bring
The centre will provide most materials. Qdos Training will confirm anything else you need before you start.
Where next
Jobs you could do
Security officer: front-line role managing access and public safety.
Door supervisor: requires additional SIA licence alongside this qualification.
Retail security guard: preventing theft and managing incidents in stores.
Healthcare support worker: managing challenging behaviour in clinical settings.
Housing officer: handling disputes between residents and tenants.
Customer service team leader: managing escalated complaints and difficult interactions.
Care assistant: supporting people in situations that can involve distress or aggression.
What you could study next
Level 2 Award in Door Supervision: a step toward the SIA Door Supervisor licence for those moving into security work.
Level 3 Award in Education and Training: if you want to teach or train others in conflict management or related subjects.
Level 2 Award in First Aid at Work: a practical companion qualification for roles where safety is a priority.
