Free Level 2 Tenant Support in Social Housing Course. Study online at your own pace, fitting learning around your work and home life. This free tenant support in social housing course takes seven weeks to complete. You'll cover the social housing sector, safeguarding, equality and diversity, mental and physical health, and how to handle challenging behaviour. No previous qualifications are needed to enrol. This level 2 tenant support in social housing qualification is awarded by NCFE and is regulated by Ofqual.
Who this course is for
This course is ideal for anyone who works in the housing industry or looking to start their career in the sector. With over 4 million people in the UK living in social housing, anyone working in the sector should feel confident to support the people they come into contact with. Throughout this course you will gain an understanding of the social housing sector and the key challenges faced by tenants. Completing this course may be beneficial in creating progression opportunities within your role.
Entry requirements
There are no previous qualifications required to complete this qualification. This is an entry level qualification aimed to build your skills and knowledge.
What you will learn
You'll understand how the social housing sector is structured and the key challenges tenants face.
You'll learn the principles of safeguarding and how they apply in a housing context.
You'll explore equality and diversity and how to apply them in your day-to-day work.
You'll understand mental and physical ill health and how they affect tenants.
You'll learn how to recognise and respond to challenging behaviour.
You'll develop skills in accurate reporting and managing complex situations.
How you will learn
The course is delivered entirely online through a flexible learning platform. You'll work through five units at your own pace over seven weeks. Deadlines are set within the online platform to help you stay on track. Assessment is based on written assignments and knowledge checks completed online. You do not need to attend a classroom or sit an exam in person.
What you will need to bring
You'll need your National Insurance number, a form of identification, employment documents, and details of your previous qualifications to enrol. A device with internet access is required to complete the online course.
Where next
Jobs you could do
Housing officer: managing tenancies and supporting residents in social housing
Housing support worker: helping vulnerable tenants maintain their tenancy
Tenancy sustainment officer: working with tenants at risk of losing their home
Resident liaison officer: acting as a point of contact between tenants and landlords
Care home advocate: supporting residents' rights and wellbeing
Community support worker: providing practical help to people in housing need
What you could study next
Level 3 Certificate in Understanding Safeguarding and Duty of Care: deepens your safeguarding knowledge for more senior housing or support roles.
Level 3 Award in Health and Social Care: broadens your understanding of health conditions relevant to tenant support work.
Level 3 Certificate in Housing: a step toward professional housing qualifications recognised by the Chartered Institute of Housing.
