Free Level 2 Information, Advice or Guidance Course. Study online. You work through the course at your own pace, so it fits around your other commitments. The course covers the principles behind effective information sharing and how to give accurate, helpful guidance to the people you work with. It typically takes 35 weeks to complete. To enrol, you must be aged 19 or over as of 31 August 2025, resident in England, and have lived in the EU for the last three years. You cannot be studying on another course at the same time.
Who this course is for
There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key - this is all explored on this course.
Entry requirements
To enrol for Telford College Distance Learning you must be aged 19+ as of the 31/08/25, be a resident of England and have lived in the EU for the last three years. You cannot be currently studying on any other course with us or another provider. For more info, please contact [email protected]
What you will learn
You'll understand the principles of information, advice and guidance work.
You'll learn the rules around information sharing and why they matter.
You'll develop skills to support people in making informed decisions.
You'll explore boundaries and referral processes in guidance roles.
You'll learn how to communicate clearly and impartially with individuals.
You'll understand how to maintain confidentiality and handle sensitive information.
How you will learn
This is an online distance learning course. You study independently, working through materials in your own time. Assessment is through written assignments and tasks that you submit to your tutor. There are no exams. Your tutor will give feedback on your work and support you throughout the course.
What you will need to bring
The centre will provide most materials. Telford College Wellington will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker: providing information and guidance in community settings
Employment adviser: helping people find and stay in work
Housing support worker: guiding clients through housing options and processes
Benefits adviser: supporting people to understand and access entitlements
Careers adviser: helping individuals plan their next steps
Community support worker: offering guidance to vulnerable adults or young people
Welfare rights officer: advising on rights and entitlements in public services
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the natural next step if you want to take on more complex casework or move into a senior advice role.
Level 3 Diploma in Advice and Guidance: recognised by many employers in the advice sector for specialist or supervisory positions.
Level 3 Certificate in Counselling Skills: useful if your guidance work involves emotional support alongside practical advice.
