Free Level 2 Information, Advice or Guidance Course. Study online, at your own pace, over around 6 months. This free information, advice or guidance course is open to adults aged 19 or over who have lived in the UK for 3 or more years. You study entirely online, so it fits around work, family, or other commitments. The course covers how to give accurate, impartial information and guidance to people, how to communicate effectively, and how to work within professional and ethical boundaries. It suits roles in careers services, community support, housing, and similar settings.
Who this course is for
Aged 19+, lived in the UK 3+ years
Entry requirements
Aged 19+, lived in the UK 3+ years
What you will learn
You'll learn how to give clear, impartial information and advice to people seeking support.
You'll develop skills in active listening and effective communication.
You'll understand the legal and ethical responsibilities of working in an advice or guidance role.
You'll learn how to refer people to other services when appropriate.
You'll explore how to build rapport and maintain professional boundaries with clients.
You'll understand how equality, diversity, and inclusion apply in advice and guidance settings.
How you will learn
You study online and work through course materials at your own pace. Assessment is through written assignments and portfolio evidence that you submit online. There are no exams. You demonstrate your knowledge and skills through tasks linked to real advice and guidance scenarios. Your work is assessed against the qualification standards set by TQUK.
What you will need to bring
The centre will provide most materials. Stockton Learning and Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Careers adviser, supporting people with employment and education choices.
Information and advice worker in a community or voluntary organisation.
Housing support adviser, helping clients navigate housing options.
Benefits adviser, guiding people through welfare and entitlements.
Employment support worker, helping people into work.
Student services adviser at a college or training provider.
Community outreach worker, connecting people with local services.
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance. The natural next step if you want to take on more complex casework or move into a senior advice role.
Level 3 Certificate in Counselling Skills. Useful if you want to move into more in-depth support work with clients.
Level 3 Diploma in Careers Information and Advice. Relevant if you want to work specifically in careers guidance services.
