Level 2 Information, Advice or Guidance Course. Study online. You work through the course at your own pace, fitting study around your existing commitments. No need to travel to a centre. The course covers the skills and knowledge needed to give information, advice, or guidance to others in a range of settings. It takes around 2 years to complete. You'll need a good level of written English and maths to get started. No formal qualifications are required.
Who this course is for
Adults
Entry requirements
No formal qualifications but a good level of written English and maths is required.
What you will learn
You'll learn how to give accurate and impartial information to people seeking advice or guidance.
You'll develop skills in active listening and questioning to understand what someone needs.
You'll explore the boundaries of your role and when to refer someone to another service.
You'll learn how to keep records and maintain confidentiality in an advice or guidance setting.
You'll understand equality, diversity, and inclusion as they apply to advice and guidance work.
You'll build knowledge of the legal and ethical frameworks that govern information and advice services.
How you will learn
You study entirely online through distance learning. At the start of the course, you are allocated a personal tutor who supports you throughout. You receive all learning and assessment materials online. You submit written assessments, and your tutor provides written feedback on each one. Ongoing support is available through remote tutorials. You work through the material at your own pace.
What you will need to bring
The centre will provide most materials. NCG Newcastle College Southwark College will confirm anything else you need before you start.
Where next
Jobs you could do
Information and advice worker, supporting people in community or voluntary settings
Guidance adviser, helping individuals with education, employment, or training choices
Careers adviser, supporting people to explore options and plan next steps
Support worker, providing information and signposting in health or social care
Customer adviser, handling enquiries and directing people to the right services
Teaching support assistant, working alongside staff in schools or colleges
What you could study next
Level 3 Award or Certificate in Information, Advice or Guidance: a natural next step if you want to take on more complex casework or move into a senior advice role.
Level 3 Diploma in Advice and Guidance: a fuller qualification recognised for roles in regulated advice settings such as Citizens Advice or employment support services.
Level 3 Award in Education and Training: useful if you move toward a teaching or training support role.
