Free Level 2 Information, Advice or Guidance Course. Study online at your own pace, fitting learning around your work and home life. This free information, advice or guidance course is open to adults aged 19 or over who live in the North Yorkshire or Tees Valley area. You'll need the right to live and work in the UK and to have lived in the UK or EU continuously for the three years before you start. The course takes around 3 months to complete. It covers the skills and knowledge used in advice, guidance, and support roles across a range of settings.
Who this course is for
Anyone aged 19+ looking to progress in the workplace or add skills to their CV to find employment
Entry requirements
Aged 19+
Reside in the North Yorkshire or Tees Valley area and have the right to live and work in the UK and lived in the UK or EU continuously for the previous three years before the start of learning.
Any questions please contact us.
What you will learn
You'll understand the roles and responsibilities of an information, advice or guidance worker.
You'll learn how to communicate clearly and professionally with clients.
You'll explore how to signpost and refer clients to appropriate services.
You'll develop skills in listening and questioning to identify client needs.
You'll understand boundaries and confidentiality in an advice or guidance setting.
You'll learn how to support clients in making informed decisions.
You'll recognise equality, diversity, and inclusion in guidance work.
How you will learn
You'll study online and complete written assignments or portfolio-based tasks to demonstrate your knowledge. Assessment is based on evidence you build up throughout the course. There are no exams. You submit work online and receive feedback from your assessor. Learning is self-paced, so you can work through the material at times that suit you.
What you will need to bring
The centre will provide most materials. Learning & Skills Darlington will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker: supporting clients in community or charity settings
Guidance adviser: helping people with career or education decisions
Employment adviser: supporting people back into work
Information officer: providing information and referrals in public services
Support worker: using guidance skills in health or social care
Customer service adviser: applying communication and listening skills
Volunteer coordinator: supporting volunteers with advice and signposting
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the natural next step if you want to take on more complex casework or move into a specialist adviser role.
Level 3 Diploma in Careers Information and Advice: leads toward careers adviser work in schools, colleges, or employment services.
Level 3 Award in Education and Training: useful if you want to move into a training or facilitation role within guidance services.
