Level 2 Information, Advice or Guidance Course. Study online at your own pace, fitting learning around your work and personal commitments. The course is funded by the provider, so it is free regardless of your age. You'll study over 12 weeks, building the knowledge and skills needed to give information, advice or guidance across a wide range of settings. The course is open to anyone aged 16 years old or over. It applies to many sectors, so what you learn transfers to your own work context.
Who this course is for
This course is suitable for anyone working in, or looking to work in, a role which involves giving information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 16 years old.
What you will learn
You'll understand the principles and frameworks that underpin information, advice or guidance work.
You'll learn how to communicate effectively with clients in a range of situations.
You'll explore the boundaries and ethics of the IAG role.
You'll develop skills to help clients identify their options and make informed decisions.
You'll learn how to refer clients to other services when appropriate.
You'll understand equality, diversity and inclusion in an advice or guidance context.
How you will learn
You'll study online through written learning materials and activities. Assessment is through written assignments or knowledge-based tasks that you complete and submit online. There are no exams. You work through the course at your own pace over 12 weeks, with tutor support available throughout.
What you will need to bring
The centre will provide most materials. The Childcare Company will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker: supporting clients in community or charity settings
Guidance adviser: helping people with career or education decisions
Employment adviser: working in job centres or employment services
Housing adviser: providing information on housing rights and options
Benefits adviser: helping clients navigate welfare and benefits
Student support adviser: working in colleges or training providers
Helpline adviser: giving information and guidance by phone or online
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: deepens your practice and is suited to more senior or specialist IAG roles.
Level 3 Diploma in Advice and Guidance: a broader qualification covering complex casework and advocacy.
Level 3 Certificate in Careers Information and Advice: a route toward careers adviser roles in schools, colleges, or employment services.
