Free Level 2 Information, Advice or Guidance Course. Study online, at your own pace, in your own time. The course typically takes 12 weeks to complete. You'll cover the key principles of giving effective information, advice and guidance, including signposting, referrals, record keeping, confidentiality, and communication and listening techniques. This free information, advice or guidance course for adults suits people working, or looking to work, in careers advice, customer service, learning support, counselling, or the voluntary sector.
Who this course is for
This qualification is aimed at anyone who would like to develop their knowledge and understanding of the key principles of information, advice or guidance. This qualification aims to give learners working, or intending to work, in counselling, customer service, employment and careers advice, learning support or the voluntary sector, the knowledge and understanding of information, advice and guidance to support their role in the workplace.
Entry requirements
To be eligible for funding, you must live in England and have resided in the UK or EU/EEA for the last 3 years, must be aged 19 or over, must not have previously studied the course you are applying for or another similar course and must not currently be enrolled on another government-funded education programme. If you are aged between 19 and 23 - you must hold a full level 2 qualification If you're not eligible for funding, you can purchase the course online if you are over the age of 16.
What you will learn
You'll learn the differences between information, advice and guidance and when each is appropriate.
You'll understand the boundaries and responsibilities involved in supporting clients.
You'll develop skills in signposting clients to the right services and making referrals.
You'll learn how to maintain accurate records and handle information confidentially.
You'll practise active listening and effective communication techniques.
You'll understand how to meet the different needs of different clients.
How you will learn
You study through online materials, working through the course at your own pace. Assessment is completed online. You'll have access to tutor support throughout. Everything is delivered digitally, so you can study from anywhere with an internet connection.
What you will need to bring
The centre will provide most materials. The Skills Network will confirm anything else you need before you start.
Where next
Jobs you could do
Careers adviser, helping people explore work and training options
Employment adviser, supporting jobseekers in finding work
Customer service adviser, handling queries and guiding customers
Learning support worker, helping learners access education
Voluntary sector support worker, advising people in community settings
Welfare benefits adviser, guiding people through entitlements
Housing support officer, advising tenants on housing options
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the next step if you want to take on more complex casework or move into a senior advisory role.
Level 3 Certificate in Counselling Skills: useful if you want to develop deeper listening and support skills for a counselling or wellbeing role.
Level 3 Award in Education and Training: worth considering if you move into a learning support or training role.
