Free Level 2 Information, Advice or Guidance Course. Study online. You work through the course at your own pace, so it fits around your existing commitments. The course takes around 10 weeks to complete. You'll cover the principles behind giving accurate, ethical guidance, how to communicate effectively with individuals, and how to handle confidentiality and impartiality. Units include signposting and referral, developing interaction skills, and managing information. This free information, advice or guidance course for adults is open to learners aged 19 or over who meet the eligibility criteria.
Who this course is for
Our Information, Advice or Guidance (IAG) free online course will support you to offer clear and accurate information, advice or guidance and knowing what can be shared legally and professionally, can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.
Entry requirements
Aged 19+ as of 31st August 2024. Lived in the EU for 3 years. Available fully funded. Do not hold the same qualification.
What you will learn
You'll explain the core principles of information, advice or guidance and how they apply across different settings.
You'll develop interaction and communication skills to support people seeking guidance.
You'll apply techniques for signposting and referring individuals to the right services.
You'll recognise the legal and professional rules around sharing information confidentially and impartially.
You'll understand the roles and responsibilities involved in providing effective advice or guidance.
You'll manage and use information to support guidance delivery in the workplace.
How you will learn
There are no exams. You'll be assessed through written assignments and portfolio-based evidence linked to each unit. All study and assessment takes place online. The five units cover IAG in practice, interaction skills, signposting and referral, context, and managing information. You complete work at your own pace within the 10-week course.
What you will need to bring
The centre will provide most materials. CT Skills will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker: supporting people in community or voluntary organisations
Information and guidance officer: helping individuals navigate services or options
Employment adviser: guiding people back into work or training
Student support adviser: assisting learners in colleges or training providers
Community support worker: linking people to local services and resources
Careers adviser: providing guidance on education and employment choices
Housing support worker: advising clients on housing options and entitlements
What you could study next
Level 3 Award in Information, Advice or Guidance: deepens your practice and is suited to roles where you provide more complex or specialist guidance.
Level 3 Diploma in Advice and Guidance: a fuller qualification for those moving into a dedicated advice or guidance role.
Level 3 Certificate in Careers Information and Advice: relevant if you want to work specifically in careers guidance settings.
