Free Level 2 Information, Advice or Guidance Course. Study online at your own pace, so you can fit learning around work, family, or other commitments. The course takes around 6 weeks to complete. You'll develop the skills to give clear, impartial information and guidance to people in a range of settings. This free information, advice or guidance course for adults is open to UK residents aged 19 or over. It covers communication, referral, and the principles behind effective guidance practice. You'll finish with an NCFE Level 2 Certificate in Information, Advice or Guidance.
Who this course is for
The L2 Certificate in Information, Advice & Guidance is the perfect course for those wishing to begin a career, or develop further in roles such as counselling, mentoring or advice.
Entry requirements
Age 19+, UK Resident
What you will learn
You'll understand the principles and practices of information, advice, and guidance work.
You'll learn how to communicate clearly and effectively with people seeking support.
You'll explore how to identify and respond to the needs of individuals.
You'll develop skills in making appropriate referrals to other services.
You'll understand boundaries, confidentiality, and professional responsibilities in guidance roles.
You'll learn how to reflect on and improve your own practice.
How you will learn
You'll study entirely online, working through course materials at your own pace. Assessment is through written assignments and knowledge tasks completed online. You submit your work digitally, and a tutor will review and give feedback. There are no exams. ITEC North East will confirm the full assessment requirements before you start.
What you will need to bring
The centre will provide most materials. ITEC North East will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker: give guidance in community or charity settings
Information officer: support people accessing services or benefits
Mentoring coordinator: plan and deliver mentoring programmes
Support worker: help individuals navigate services and next steps
Careers adviser: guide people on employment and training options
Helpline adviser: provide telephone or online information and support
Community outreach worker: connect people with local support services
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the next step if you want to take on more complex casework or move into a senior guidance role.
Level 3 Certificate in Counselling Skills: builds on your communication and listening skills if you want to move toward a counselling career.
Level 4 Diploma in Career Information and Advice: relevant if you're aiming for a qualified careers adviser role.
