Free Level 2 Information, Advice or Guidance Course. Study online at your own pace over 12 weeks. You need to be aged 19 or over on 31 August of the current academic year and live in England. This free information, advice or guidance course for adults covers the key skills involved in giving effective guidance to customers, clients, and colleagues. You'll learn about signposting, referrals, record keeping, confidentiality, and communication and listening techniques. The course suits anyone who needs flexibility and cannot commit to fixed classroom hours.
Who this course is for
Employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. Studying this course will provide an in-depth understanding of the key areas associated with giving effective IAG. Knowledge and skills learnt will include signposting, referrals, record keeping, confidentiality and communication/listening techniques.
Entry requirements
Eligible participants must be aged 19 or over on 31 August of the current academic year, reside in England on the first day of learning. Further eligiblity criteria may apply.
What you will learn
You'll learn how to signpost people to the right services and support.
You'll develop skills in making effective referrals on behalf of clients.
You'll understand the principles of confidentiality in advice and guidance settings.
You'll practise active listening and clear communication techniques.
You'll learn how to keep accurate records of interactions and outcomes.
You'll understand the importance of interacting appropriately with customers, clients, and colleagues.
How you will learn
You study entirely online, working through course materials at your own pace. Assessment is based on written assignments and knowledge tasks completed online. You submit your work digitally and receive feedback from your assessor. There are no fixed class times, so you can fit study around your other commitments.
What you will need to bring
The centre will provide most materials. Adult Education in Gloucestershire will confirm anything else you need before you start.
Where next
Jobs you could do
Information and advice worker: guide people to services and support
Employment adviser: help clients find and apply for work
Housing support worker: advise clients on housing options and rights
Benefits adviser: support people navigating welfare and benefits
Careers adviser: help individuals explore career and training options
Customer service adviser: handle enquiries and resolve issues professionally
Community support worker: connect people with local services and resources
What you could study next
Level 3 Certificate in Information, Advice or Guidance: deepen your knowledge and take on more complex casework or supervisory responsibilities.
Level 3 Award in Advice and Guidance: a shorter qualification focused on specialist advice skills, useful if you work in a specific sector such as housing or employment.
Level 3 Diploma in Counselling: if you want to move into more in-depth one-to-one support work.
