Level 2 Information, Advice or Guidance Course. Study online. The course is funded by the provider for all learners, regardless of age. You study at your own pace, so it fits around work, family, or other commitments. Over 12 weeks, you'll build the knowledge and skills needed to give information, advice, or guidance effectively. The content applies across many sectors, so what you learn transfers to your own work setting. You'll need to be at least 16 years old to enrol.
Who this course is for
This course is suitable for anyone working in, or looking to work in, a role which involves giving information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 16 years old.
What you will learn
You'll understand the principles behind giving information, advice, or guidance.
You'll learn how to communicate clearly and appropriately with people seeking support.
You'll explore the boundaries and responsibilities of an information, advice, or guidance role.
You'll develop skills in signposting people to relevant services and organisations.
You'll learn how to handle sensitive information and maintain confidentiality.
You'll understand how equality, diversity, and inclusion apply in advice and guidance settings.
How you will learn
You study entirely online, working through course materials at your own pace. Assessment is through written assignments and knowledge-based tasks that you complete and submit online. There are no exams. Your work is assessed against the qualification standards set by TQUK.
What you will need to bring
The centre will provide most materials. Impact Futures The Urban Building will confirm anything else you need before you start.
Where next
Jobs you could do
Information and advice worker: supporting people in community or voluntary settings
Guidance adviser: helping individuals with career or personal decisions
Welfare rights adviser: advising on benefits and entitlements
Employment adviser: supporting people into work or training
Housing support worker: guiding clients through housing options
Helpline adviser: providing information and referrals by phone or online
Community support worker: linking people to local services and resources
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the next step if you want to take on more complex casework or a senior advisory role.
Level 3 Certificate in Counselling Skills: useful if you move toward a more therapeutic or pastoral support role.
Level 3 Diploma in Health and Social Care: relevant if your advice and guidance work sits within a care setting.
