Free Level 2 Information, Advice or Guidance Course. Study online at your own pace, fitting learning around your existing commitments. The course runs for around 80 hours in total. You'll develop the skills to give clear, impartial information, advice, or guidance to others in a range of settings. This free information, advice or guidance course for adults covers communication, referral, and ethical practice. You'll finish with an NCFE Level 2 information, advice or guidance qualification.
Who this course is for
Learners who are ready to study at this Level in this Subject
Entry requirements
Learners who are ready to study at this Level in this Subject
What you will learn
You'll learn how to give clear and impartial information, advice, or guidance to clients.
You'll develop skills in active listening and effective communication.
You'll understand the boundaries between information, advice, and guidance roles.
You'll learn how to refer clients to other services when appropriate.
You'll explore ethical practice and confidentiality in IAG settings.
You'll understand how to support clients in making informed decisions.
You'll learn how to keep accurate records of interactions with clients.
How you will learn
You'll study online, working through course materials at your own pace. Assessment is through written assignments and portfolio evidence that you submit online. You'll demonstrate your knowledge and skills through practical tasks and case-based activities. Aston Learning Centre will guide you through the assessment process and confirm submission requirements before you start.
What you will need to bring
The centre will provide most materials. Aston Learning Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Information and advice worker: supporting people in community or charity settings.
Guidance adviser: helping clients explore options in education or employment.
Careers adviser: supporting people with career planning and job searching.
Benefits adviser: guiding clients through welfare and entitlement queries.
Community support worker: providing information and referrals to local services.
Helpline adviser: giving telephone or online advice to members of the public.
Housing support officer: advising clients on housing options and rights.
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the natural next step if you want to take on more complex casework or move into a senior advisory role.
Level 3 Certificate in Careers Information and Advice: a specialist route for those moving into careers guidance work.
Level 4 Diploma in Career Information and Advice: for those aiming toward professional careers adviser roles.
