Free Level 2 Information, Advice or Guidance Course. Study online. You can work through the course at your own pace, which makes it practical if you have work, family, or other commitments. The course covers the skills and knowledge needed to give accurate, impartial information, advice, or guidance to clients. It typically takes 26 weeks to complete. You'll earn an NCFE Level 2 Certificate in Information, Advice or Guidance.
Who this course is for
See college website for details of this course. Please note that start dates are indicative only - you should visit our website for the most up-to-date information.
What you will learn
You'll understand the principles of giving impartial information, advice, and guidance
You'll learn how to communicate effectively with clients in different situations
You'll explore the boundaries of your role and when to refer clients elsewhere
You'll develop skills in recording and managing client information
You'll learn how to work within relevant legislation and codes of practice
You'll understand equality, diversity, and inclusion in an advice or guidance setting
How you will learn
The course is delivered online, so you study through digital learning materials in your own time. Assessment is typically through written assignments and portfolio evidence that you submit online. You work through units covering the core knowledge and skills required for the qualification, submitting evidence as you progress.
What you will need to bring
The centre will provide most materials. Farnborough College will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker, helping clients navigate benefits, housing, or employment options
Information and guidance officer, supporting people in community or charity settings
Careers adviser, guiding people through education and work choices
Employment adviser, supporting jobseekers in finding and keeping work
Welfare rights worker, advising on benefits and entitlements
Student services adviser, supporting learners in colleges or training providers
Community support worker, linking people to local services and resources
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the next step if you want to take on more complex casework or move into a senior advice role.
Level 3 Diploma in Advice and Guidance: a fuller qualification for those working in specialist advice services such as housing, debt, or welfare rights.
Level 4 qualifications in counselling or careers guidance: relevant if you want to move into more specialist or regulated guidance work.
