Free Level 2 Information, Advice or Guidance Course in Derby. Classes run at Derby College Hudson Building, part-time during the day. The course runs for 26 weeks and covers the skills needed to inform, advise, and guide people effectively across a wide range of settings. You'll study questioning and listening techniques, how to communicate clearly, the importance of confidentiality, and how to overcome common barriers. The knowledge transfers across sectors, so it applies to many different working environments. No formal entry requirements, though a good understanding of written and spoken English and basic IT skills will be useful.
Who this course is for
Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques of which you should be aware in order to carry this out effectively.This course aims to equip you with the practical skills needed to convey information, advice or guidance successfully in a wide range of situations and sectors.The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.It is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by undertaking this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 16 years old.
Entry requirements
There are no formal entry requirements for this course but a good understanding of both written and spoken English, as well as knowledge of using IT equipment, will be useful.
What you will learn
You'll develop questioning and active listening techniques to support effective interactions.
You'll learn how to communicate information, advice, or guidance clearly and appropriately.
You'll understand the importance of confidentiality and how to apply it in practice.
You'll explore how to identify and overcome barriers that prevent people from accessing support.
You'll build skills that transfer across sectors, from health and social care to employment support and beyond.
How you will learn
You'll attend classroom-based sessions at Derby College Hudson Building, studying part-time during the day. The course is split into five units covering core topics in information, advice, and guidance practice. An interview is required before you start. Assessment is based on the units you complete across the 26 weeks. The centre will confirm the specific assessment methods when you apply.
What you will need to bring
The centre will provide most materials. Derby College Hudson Building will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker, helping people access services and support
Information officer, providing guidance in public or voluntary sector settings
Customer service adviser, handling queries and signposting clients
Careers adviser, supporting people with employment and training decisions
Housing support worker, advising tenants on rights and options
Benefits adviser, guiding people through welfare and entitlements
Community outreach worker, connecting people with local services
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the natural next step if you want to take on more complex casework or move into a senior advisory role.
Level 3 Diploma in Advice and Guidance: recognised for roles in regulated advice settings such as housing or welfare.
Level 3 qualification in Counselling or Coaching: if you want to develop deeper one-to-one support skills alongside your IAG knowledge.
