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Free Level 2 Information, Advice and Guidance Course Online – Burton and South Derbyshire College

CostFREE
Duration12 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyTraining Qualifications UK awarding body
Apply now →

About this course

Free Level 2 Information, Advice or Guidance Course. Study online at your own pace, fitting learning around your work and personal commitments. The course takes 12 weeks and covers questioning, listening and communication techniques, the importance of confidentiality, and how to overcome barriers when supporting others. You can enrol at any time throughout the year and study from home. This free information, advice or guidance qualification is well suited to anyone working in or moving into a support, guidance, or advisory role.

Who this course is for

UK employers are often interested in candidates who can demonstrate an understanding and commitment to working well and inclusively with others. This qualification covers the topics you need to study to be able to provide excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers This is an online course. You will receive your welcome email with your course login details and further information within 48 hours of enrolment.

What you will learn

  • You'll develop questioning and active listening techniques to support people effectively.
  • You'll learn how to communicate clearly and inclusively with a range of people.
  • You'll understand the importance of confidentiality in advice and guidance settings.
  • You'll explore how to identify and overcome barriers that prevent people from accessing support.
  • You'll learn how to provide accurate, helpful information to individuals in a professional way.
  • You'll understand equality and inclusion principles relevant to advice and guidance work.

How you will learn

You study entirely online, working through course materials at your own pace within the 12-week timeframe. After enrolling, you receive login details within 48 hours. Depending on the assessment method for your course, work is either marked automatically or reviewed by a dedicated tutor. On completion, you receive a certificate from TQUK, either as a download, an e-certificate, or by post.

What you will need to bring

Burton and South Derbyshire College will confirm anything you need before you start. You will need a device with internet access to complete the online course materials. You may be asked to provide a copy of your ID at enrolment.

Where next

Jobs you could do

  • Advice and guidance worker: supporting individuals with information and referrals
  • Community support adviser: helping people navigate services and entitlements
  • Careers adviser: guiding people through education and employment options
  • Housing support officer: advising tenants on rights and available support
  • Welfare benefits adviser: helping people understand and claim entitlements
  • Customer service adviser: handling enquiries and resolving issues professionally
  • Employability coach: supporting people back into work

What you could study next

A natural next step is the Level 3 Award, Certificate or Diploma in Information, Advice or Guidance, which goes deeper into specialist guidance skills and is recognised for more senior advisory roles. If you work in a specific sector, such as housing, careers, or health, a Level 3 qualification in that area can strengthen your expertise further. Some learners also progress toward a Level 4 or Level 5 qualification in coaching or counselling.

Apply on bsdc.ac.uk →
Apply now →

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