Free Level 2 Information, Advice or Guidance Course. Study online at your own pace, fitting learning around your work and other commitments. The course typically takes 12 weeks and covers the skills needed to give clear, accurate information, advice or guidance to others. This free information, advice or guidance course for adults includes tutor support, so you are not studying alone. It suits anyone who wants to develop their IAG skills without attending face-to-face sessions. You will gain a recognised level 2 information, advice or guidance qualification.
Who this course is for
Anyone wishing to boost their skills without having to take time off work or commit to attending face to face sessions
What you will learn
You'll understand the principles and practices of giving information, advice or guidance.
You'll learn how to communicate clearly and effectively with people seeking support.
You'll explore the boundaries and ethics of an IAG role.
You'll develop skills to refer people to the right services when needed.
You'll learn how to maintain accurate records of advice and guidance given.
You'll understand equality, diversity and inclusion in an IAG context.
How you will learn
You will study online with tutor support throughout. The course is not self-study. Your tutor will guide your learning and provide feedback. Assessment is through written assignments and tasks completed online. You submit work at a pace that suits you over the 12 weeks.
What you will need to bring
The centre will provide most materials. Crook Adult Learning And Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Information and advice worker, supporting people in community or charity settings
Careers adviser, helping people explore work and training options
Employment support worker, guiding people into jobs or training
Housing advice worker, assisting people with tenancy and housing queries
Benefits adviser, helping people understand and access entitlements
Community support worker, providing guidance to vulnerable adults
Customer service adviser, handling enquiries in public-sector or third-sector roles
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the natural next step if you want to take on more complex casework or move into a senior IAG role.
Level 3 Certificate in Careers Information and Advice: relevant if you want to work specifically in careers guidance.
Level 3 Diploma in Advice and Guidance: a broader qualification for roles in advice services, housing, or welfare rights.
