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Free Level 2 Information, Advice and Guidance Course Online – Chelmsford College

CostFREE
Duration12 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
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About this course

Free Level 2 Information, Advice or Guidance Course. Study online. You work through the course at your own pace, so it fits around work, family, or other commitments. The course takes around 12 weeks and covers communication skills, signposting, referrals, record keeping, and confidentiality. It prepares you to give initial information, advice, or guidance to clients and colleagues in a range of settings. You'll need to be aged 19 or over to access the free funding. There are no specific entry requirements. You finish with an NCFE Level 2 Certificate in Information, Advice or Guidance.

Who this course is for

If you are looking to work in a role that requires providing information, advice and guidance, then this qualification is perfect for you. This online course will equip you with the necessary skills and knowledge to succeed in such roles. Additionally, you may qualify for 19+ funding meaning you can study this course for free. The course covers various topics such as communication skills, problem-solving and referrals. Not only will this qualification enhance your career prospects, but it will also enable you to make a positive impact on people's lives. You will gain the confidence and expertise to provide reliable and accurate information and guidance to clients. So, if you are looking to excel in a role that requires information, advice and guidance, then this qualification is an excellent choice.

Entry requirements

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.

Specific Entry Requirements:

On the first day of learning, a learner must be aged 19 or older to be ESFA funded.

What you will learn

  • You'll learn how to communicate effectively and listen actively when supporting clients.
  • You'll understand the principles of signposting and making referrals to other services.
  • You'll develop knowledge of confidentiality and when and how it applies.
  • You'll learn how to keep accurate records of interactions with clients.
  • You'll understand how to give reliable and accurate information to people seeking guidance.
  • You'll explore problem-solving approaches in an advice or guidance context.

How you will learn

You study entirely online, working through course materials at your own pace. Assessment is based on the knowledge and understanding you build throughout the course. Chelmsford College will confirm the specific assessment methods before you start.

What you will need to bring

The centre will provide most materials. Chelmsford College will confirm anything else you need before you start.

Where next

Jobs you could do

  • Information and advice worker: giving guidance to clients in community or charity settings.
  • Employment adviser: supporting people to find and stay in work.
  • Housing adviser: helping clients with housing options and applications.
  • Careers adviser: guiding people through education and career choices.
  • Benefits adviser: explaining entitlements and helping with applications.
  • Customer service adviser: handling queries and signposting in public-sector roles.
  • Welfare support worker: providing initial guidance in health or social care settings.

What you could study next

  • Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the natural next step if you want to take on more complex casework or move into a senior advice role.
  • Level 3 Certificate in Employability: useful if you move into employment support or careers work.
  • Level 3 Diploma in Advice and Guidance: a broader qualification recognised by many advice sector employers.
Apply on chelmsford.ac.uk →
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