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Free Level 2 Information, Advice and Guidance Course Online

CostFREE
Duration1 month
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
Apply now →

About this course

Free Level 2 Information, Advice or Guidance Course. Study online, with daily workshops running over five days.

The course is free for adults living in London who are unemployed or on a low income. You'll explore the key principles of the course. Units cover how to apply those principles in practice and how to develop strong interaction skills. The course typically takes one month to complete.

You'll finish with an NCFE Certificate in Information, Advice or Guidance.

Who this course is for

This qualification is for anyone looking to work in an advice or guidance role, but can also be useful in a range of public facing roles. This will help prepare you for employment in roles such as Careers Advisor, Counsellor, Customer Service Advisor, Debt Advisor, Employment Advisor, Housing Support Officer, and more.

Entry requirements

To join this course, you must: live in London, have the right to live and work in the UK, be 19 years old or older as of 31 August 2026, not be in full-time education, not be on a student visa, skilled worker, or sponsored visa, and be unemployed or low income (earning below £28,860 per annum).

Additional eligibility criteria may apply.

What you will learn

  • You'll understand the key principles of information, advice or guidance.
  • You'll learn how to apply those principles in a real working context.
  • You'll develop interaction skills for advice and guidance conversations.
  • You'll explore how to support people effectively in public-facing roles.
  • You'll build knowledge of referral processes and boundaries of your role.

How you will learn

The course runs as daily online workshops, 10am to 12:30pm, over five days. You'll take part in live sessions and complete unit-based work covering the qualification content. Assessment is through written assignments and portfolio evidence linked to each unit.

What you will need to bring

You'll need a device with a reliable internet connection to join the daily online workshops. Poplar Housing And Regeneration Community Association will confirm anything else you need before you start.

Where next

Jobs you could do

  • Careers advisor, supports people with job and career decisions.
  • Customer service advisor, handles queries and guidance for customers.
  • Employment advisor, helps people find and prepare for work.
  • Debt advisor, guides clients through financial difficulty and options.
  • Housing support officer, assists people with housing needs and referrals.
  • Support worker, provides practical and emotional guidance to clients.

What you could study next

  • Level 3 NVQ in Information, Advice or Guidance, the natural next step for those wanting to work at a more senior advisory level.
  • Level 3 Certificate in Careers Information and Advice, suited to those moving into careers guidance roles.
  • Level 3 Award in Education and Training, useful if you want to support or train others in advice settings.
Apply on poplarharca.co.uk →
Apply now →

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