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Free Level 2 Information, Advice and Guidance Course in Bury Saint Edmunds

CostFREE
Duration2 years
LevelLevel 2
DeliveryClassroom based
Start1 Aug 2027
Study modePart-time
AttendanceDaytime
Awarding bodyNCFE awarding body
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About this course

Free Level 2 Information, Advice and Guidance Course in Bury Saint Edmunds. Classes run at University and Professional Development Centre, part-time during the day over two years.

You'll study the key areas of providing effective information, advice and guidance. Topics include signposting, referrals, record keeping, confidentiality, and communication and listening techniques. The pace is manageable alongside other commitments.

You must be aged 19 or over on 31 August 2027 and a UK resident. You'll complete a maths and English assessment before you start. You'll finish with a Level 2 Certificate in Information, Advice or Guidance.

Who this course is for

UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, learners will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.Click here to View more information

Entry requirements

Learners must meet the following eligibility criteria to access this course:

  • Be aged 19+ on the 31/08/2027
  • Learners must be a UK resident and legally living in the UK on the first day of learning. (proof required)
  • Due to Government funding criteria, we are unable to accept learners who live in London, Scotland, Wales, N Ireland, Ireland or a devolved postcode areas. Please check with us if you are unsur

What you will learn

  • You'll learn how to give clear, appropriate information, advice and guidance to clients.
  • You'll understand signposting and how to refer clients to the right services.
  • You'll practise active listening and communication techniques.
  • You'll learn how to maintain accurate records in a guidance setting.
  • You'll understand confidentiality and data protection in client work.
  • You'll explore how to interact professionally with customers, clients and colleagues.
  • You'll develop an understanding of equality and diversity in guidance practice.

How you will learn

You'll learn through classroom-based sessions at University and Professional Development Centre. Learning is delivered part-time during the day. Assessment methods for this qualification include written assignments and portfolio evidence drawn from your learning and any relevant work or voluntary experience. Your tutor will guide you through each unit.

What you will need to bring

University and Professional Development Centre will confirm what you need before you start.

Where next

Jobs you could do

  • Careers advisor, supports people with career planning and job searching.
  • Customer service advisor, helps customers and resolves queries in a range of settings.
  • Support worker, assists individuals in community, health or social care services.
  • Information officer, provides guidance and signposting in a public or voluntary sector role.
  • Advice worker, delivers information and referrals in a charity or community organisation.

What you could study next

  • Level 3 Award or Certificate in Information, Advice and Guidance, the next step for those wanting to take on more complex casework or a senior guidance role.
  • Level 3 Diploma in Advice and Guidance, suited to those moving into specialist advice roles.
  • Level 4 qualification in Careers Guidance, needed for roles such as a qualified careers adviser in a school or college setting.
Apply on wsc.ac.uk →
Apply now →

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