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Free Level 2 Information, Advice and Guidance Course Online – Cambridge Regional College Science Park Campus

CostFREE
Duration15 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyTraining Qualifications UK awarding body
Apply now →

About this course

Free Level 2 Information, Advice or Guidance Course. Study online at your own pace, so you can fit learning around your other commitments. The course runs for 15 weeks and covers the key skills involved in giving effective information, advice, and guidance to customers, clients, and colleagues. You'll study signposting, referrals, record keeping, confidentiality, and communication and listening techniques. You'll need a laptop or PC with internet access to take part, and you'll complete an English initial assessment before you start.

Who this course is for

Employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. Studying this course will provide an in-depth understanding of the key areas associated with giving effective IAG. Knowledge and skills learnt will include signposting, referrals, record keeping, confidentiality and communication/listening techniques.

When you click ‘Apply Now’ you will be taken to an external site, you may be required to search for this course using the navigation tools, once found you can click ‘Apply now’ and start your application.

Entry requirements

To enrol on one of our fantastic courses you will need to be able to access a laptop or PC with internet access. Courses are fully funded subject to learner eligibility although you must complete an English initial assessment to ensure this type of delivery is the right one for you. Please note that you will be liable for a GBP100 administration fee should you choose to not complete your qualification upon allocation of your tutor.

What you will learn

  • You'll learn how to give clear and effective information, advice, and guidance to clients and customers.
  • You'll develop signposting skills to direct people to the right services and support.
  • You'll understand how to make and manage referrals appropriately.
  • You'll practise active listening and communication techniques.
  • You'll learn how to maintain accurate records in an IAG context.
  • You'll understand the principles of confidentiality and data handling.
  • You'll explore the importance of professional boundaries when working with clients.

How you will learn

You study entirely online, working through course materials at your own pace with tutor support. Assessment is based on written assignments and knowledge tasks completed online. You'll need to finish an English initial assessment before your learning plan is confirmed. All study and assessment takes place remotely, so you do not need to attend a physical centre.

What you will need to bring

You'll need a laptop or PC with a reliable internet connection. Cambridge Regional College Science Park Campus will confirm anything else you need before you start.

Where next

Jobs you could do

  • Advice worker, helping people access benefits, housing, or employment support
  • Information and guidance officer in a college, charity, or public service
  • Customer service advisor in a contact centre or council
  • Careers adviser assistant supporting clients in employment services
  • Community support worker signposting clients to local services
  • Welfare rights adviser in a housing association or local authority
  • Helpline adviser for a charity or voluntary organisation

What you could study next

  • Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the natural next step if you want to take on more complex casework or move into a senior IAG role.
  • Level 3 Certificate in Careers Information and Advice: suited to those moving toward a careers guidance role in education or employment services.
  • Level 4 Diploma in Career Guidance and Development: for those aiming at professionally recognised careers adviser roles.
Apply on camre.ac.uk →
Apply now →

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