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Free Level 2 Information, Advice and Guidance Course Online – East Sussex College Eastbourne

CostFREE
Duration1 year
LevelLevel 2
DeliveryOnline
Start31 Oct 2026
Awarding bodyNCFE awarding body
Apply now →

About this course

Free Level 2 Information, Advice and Guidance Course. Study online at your own pace, fitting learning around your life.

The course is fully funded for eligible learners. You study two units. The first covers how to give clear, accurate, and lawful information, advice, or guidance in practice. The second builds the interaction skills you need to support people well. You study around four to six hours a week. The course typically takes one year to complete.

You'll finish with an NCFE Level 2 Certificate in Information, Advice or Guidance.

Who this course is for

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.

Entry requirements

Please see website

What you will learn

  • You'll learn how to give clear and accurate information, advice, or guidance.
  • You'll understand what can and cannot be shared legally and professionally.
  • You'll develop interaction skills for working with people who need support.
  • You'll learn how to apply guidance skills in practical and workplace situations.
  • You'll build knowledge of the rules around responsible information sharing.

How you will learn

You study through an online learning platform. Each unit has written tasks that test your understanding and your ability to apply knowledge to real situations. You submit all work online. Qualified tutors mark your assignments and give you written feedback. The centre recommends studying four to six hours a week to keep on track.

What you will need to bring

You'll need a device with internet access to study and submit your work. East Sussex College Eastbourne will confirm what else you need before you start.

Where next

Jobs you could do

  • Careers advisor, supports people with career planning and job searching.
  • Customer service advisor, helps customers with queries and information.
  • Support worker, guides clients through services and next steps.
  • Information officer, provides accurate guidance in a public or voluntary setting.
  • Advice worker, works in a community or charity advice service.

What you could study next

  • Level 2 Certificate in Counselling Skills, a natural next step if you want to support people more deeply.
  • Level 3 Award in Counselling Skills and Theory, builds on Level 2 and develops your theoretical knowledge.
  • Level 3 Diploma in Counselling Skills, a fuller qualification for those moving toward a counselling role.
Apply on escg.ac.uk →
Apply now →

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