Free Level 2 Front of House Reception Course. Work-based training at your workplace. You train while working in a front of house role, building skills on the job over 12 months. This free front of house reception course for adults covers the knowledge and practical skills needed in a reception or hospitality setting. You'll develop your understanding of customer service, communication, and day-to-day front of house operations. Prior attainment is discussed with you individually when you enrol.
Who this course is for
Course is designed for learner new to the role of front of house.
Entry requirements
Prior attainment to be discussed with each individual learner upon enrolling.
What you will learn
You'll develop customer service skills for front of house and reception environments.
You'll learn how to greet and assist guests professionally.
You'll handle reservations, enquiries, and guest communications.
You'll understand food and beverage service procedures relevant to front of house roles.
You'll follow health, safety, and hygiene procedures in a hospitality setting.
You'll work as part of a hospitality team, supporting smooth service delivery.
You'll handle payments and basic administrative tasks at the front desk.
How you will learn
You learn through your day-to-day work in a front of house role. Assessment is work-based, using observation of your practice, professional discussions, and a portfolio of evidence gathered on the job. An assessor will visit your workplace to observe you and review your progress. You build your evidence over the 12 months of the course.
What you will need to bring
The centre will provide most materials. First College Lincs will confirm anything else you need before you start.
Where next
Jobs you could do
Receptionist, front of house role in a hotel or restaurant
Hospitality team member, supporting guests across a venue
Food and beverage service assistant, serving in restaurants or cafes
Hotel front desk agent, managing check-in and guest queries
Events host, welcoming and directing guests at events
Restaurant host, managing bookings and seating
What you could study next
Level 3 NVQ Diploma in Hospitality Supervision and Leadership. A natural next step if you move into a supervisory role, covering team management and operational leadership.
Level 2 Award in Food Safety in Catering. Useful for anyone working in food and beverage service who wants a recognised food hygiene qualification.
Level 3 Diploma in Hospitality Management. Suitable if you want to move toward a management career in hotels or restaurants.
