Free Level 1 Introduction to the Hospitality Industry Course. Work-based training at your workplace. You learn while you work, putting your skills into practice in a real hospitality role. The course takes around one year to complete. You'll cover the core knowledge and skills that employers in the hospitality sector look for, from customer service to working as part of a team. Learners must be aged 14 or above and working at Level 1 or above. You'll have an initial assessment to confirm this is the right level for you.
Who this course is for
These qualifications are for anyone who is interested in a career in the hospitality sector.
Entry requirements
For any learner who has not achieved this qualification and is working at Level 1 or above. Learners must be aged 14 or above.
What you will learn
You'll understand how the hospitality industry is structured and how businesses within it operate.
You'll learn the principles of customer service in a hospitality setting.
You'll develop knowledge of health, safety, and hygiene relevant to hospitality workplaces.
You'll explore the different roles and departments within hospitality businesses.
You'll build awareness of the standards and behaviours expected in the sector.
How you will learn
This is a work-based qualification. You learn through your day-to-day role in a hospitality setting. Assessment is carried out in the workplace, with evidence gathered from your work activities. You may also complete written or knowledge-based tasks to demonstrate your understanding of the hospitality industry.
What you will need to bring
The centre will provide most materials. Landmarks Specialist College Eckington will confirm anything else you need before you start.
Where next
Jobs you could do
Hospitality team member: front-of-house, bar, or food service roles
Waiting staff: serving customers in restaurants, cafes, or hotels
Kitchen assistant: supporting chefs in a catering environment
Hotel receptionist: welcoming guests and handling bookings
Catering assistant: preparing and serving food in various settings
Bar staff: working in pubs, bars, or hotel lounges
What you could study next
Level 2 Award or Certificate in Hospitality and Catering Principles: builds on your Level 1 knowledge with more detailed skills for specific hospitality roles.
Level 2 NVQ Certificate in Food and Beverage Service: a practical qualification for those working in front-of-house service.
Level 2 Award in Food Safety in Catering: a widely required qualification for anyone handling food at work.
