Free Level 1 Introduction to the Hospitality Industry Course in Cramlington. Classes run at Azure Charitable Enterprises. There are no entry requirements, so you can start without any previous qualifications or experience in hospitality. The course runs full-time during the day and typically takes 12 months. You'll cover the core skills and knowledge that employers look for in hospitality roles, from customer service to working as part of a team. This level 1 introduction to the hospitality industry qualification is awarded by City and Guilds.
Who this course is for
This course is for young people who want to learn, develop and practice the skills required for employment and/or a career in the Hospitality industry.
Entry requirements
There are no entry requirements for this course.
What you will learn
You'll learn how the hospitality industry is structured and the types of roles within it.
You'll develop customer service skills used in hospitality settings.
You'll practise working as part of a team in a hospitality environment.
You'll explore food and beverage service basics.
You'll understand health, safety, and hygiene requirements in hospitality workplaces.
You'll build awareness of professional standards and workplace behaviour expected in the industry.
How you will learn
You'll learn through classroom-based sessions at Azure Charitable Enterprises. Assessment is practical and knowledge-based, covering the skills and understanding set out in the City and Guilds specification. Your tutor will observe your practical work and check your knowledge through written or verbal tasks during the course.
What you will need to bring
The centre will provide most materials. Azure Charitable Enterprises will confirm anything else you need before you start.
Where next
Jobs you could do
Hospitality team member: serving customers in hotels, restaurants, or cafes.
Waiting staff: taking orders and delivering food and drink.
Bar staff: preparing and serving drinks in pubs or venues.
Front of house assistant: welcoming guests and managing seating.
Catering assistant: supporting kitchen and service teams.
Hotel receptionist: first point of contact for guests.
What you could study next
Level 2 Award or Certificate in Hospitality and Catering Principles (City and Guilds) - builds on your Level 1 knowledge with more detailed service and kitchen skills.
Level 2 NVQ Diploma in Hospitality Services - a work-based qualification that demonstrates competence in a real hospitality role and is recognised by employers when hiring for permanent positions.
