Business Administration Level 2. Work-based training at your workplace. You learn while you work, applying your skills directly in your role over 18 months. The course covers how to support different parts of an organisation, communicate with internal and external customers, and handle a range of administrative tasks. Learning is flexible and shaped around your job and your employer's needs. You'll receive mentoring and support throughout.
Who this course is for
As a Business Administration apprentice you will benefit from:
High quality teaching by friendly and experienced staff
Individualised mentoring and support throughout your apprenticeship
Knowledge of how to support and engage with different parts of the organisation and interact with internal and external customers
Confidence and skills building to maximise work performance
Flexible patterns work based learning to suit you and your organisation’s needs
Entry requirements
Apprentices must be aged 16 years or above.
What you will learn
You'll learn how to support and coordinate tasks across different parts of an organisation
You'll develop skills in communicating with internal and external customers
You'll handle administrative processes, records, and documentation
You'll learn how to manage your workload and prioritise tasks effectively
You'll understand how to use digital tools and systems used in business environments
You'll build knowledge of professional workplace behaviour and organisational procedures
How you will learn
Learning takes place in your workplace. You apply new knowledge directly to your day-to-day role. You'll receive individualised mentoring and support from experienced staff throughout the apprenticeship. Assessment is work-based, drawing on evidence from your job performance. Learning patterns are flexible and arranged to suit both you and your employer.
What you will need to bring
The centre will provide most materials. Excelsis Training will confirm anything else you need before you start.
Where next
Jobs you could do
Business administrator: general admin support across any sector
Office administrator: day-to-day office coordination and correspondence
Administrative assistant: supporting teams with scheduling, records, and communications
Receptionist: front-of-house admin and customer-facing duties
Data entry clerk: maintaining accurate records and databases
Team secretary: providing dedicated admin support to a specific team or manager
What you could study next
Level 3 Business Administrator Apprenticeship: the natural next step, covering more complex responsibilities and leadership within admin roles.
Level 3 Diploma in Business Administration: a classroom or blended route to deepen your knowledge if you move on from your apprenticeship employer.
Level 3 AAT Accounting Qualification: if your admin role has a finance focus, this opens routes into accounts and bookkeeping work.
